Customer Solutions Manager

Customer Solutions Manager – Smart Metering & IoT Platforms

We are seeking a senior, customer-facing technical delivery leader to drive the end-to-end deployment, adoption, and success of our client’s smart metering and IoT platforms.

In this role, you will:

* Act as a trusted advisor to utility customers

* Own technical escalations and resolution

* Serve as the bridge between customers, product, and engineering teams

* Influence and provide input into the product roadmap

Candidate Profile:
We are looking for experienced professionals from customer-facing technical roles in utilities, smart metering, IoT, telecoms, or cloud platforms. Typical titles include Customer Solutions Manager, Technical Account Manager (TAM), Solutions Architect (Post-Sales/Delivery), or Implementation/Deployment Manager (AMI/Utilities).

Must-Have Criteria:

* Experience owning end-to-end deployments, from requirements gathering to pilot, rollout, and BAU

* Senior customer-facing experience in post-sales delivery

* Proven track record in complex platform or system delivery (cloud, IoT, AMI, HES)

* Strong stakeholder management across customers and internal engineering teams

* Experience acting as the escalation point for technical and operational issues

High-Value Nice-to-Haves:

* Smart metering experience (SMETS2 a strong advantage)

* Knowledge of utilities and electricity markets

* Familiarity with AMI, HES, or MDM platforms

* Experience with global or multi-site deployments

* Involvement in product roadmap input or collaboration

If you are passionate about driving customer success, solving complex technical challenges, and shaping the future of smart metering and IoT solutions, we want to hear from you.

Competitve salary with hybrid working (up to three work from home per week)