Senior Business Analyst

Senior Business Analyst

Job Category:
Business Operations

Location:

US - Massachusetts - Remote

PLEASE NOTE: Due to the responsibilities of this role and the need for regular in‑office collaboration, we are currently considering candidates who are within a commutable distance of our Waltham office and those who wouldn't require sponsorship now or in the future.

Our team supports, empowers, and drives results for Pega Consulting. We cultivate, develop, execute and communicate global strategies, business practices, actionable insights, field enablement, and best‑in‑class applications. We strive to continuously improve our business systems and processes.

As a Senior Business Analyst, you will be a key member of the Consulting Operations team, driving improvements across our selling and delivery processes. You will lead the analysis and documentation of business and system requirements, processes, and use cases, ensuring strong alignment between stakeholder needs and system capabilities.

You will play a central role in process optimization by partnering closely with IT to deliver system enhancements, reduce technical debt, and leverage automation and AI to eliminate manual work. From facilitating workshops and focus groups to defining new workflows and functional specifications, you will bring clarity and structure to complex challenges.

You will also lead User Acceptance Testing (UAT), change management, and enablement efforts, ensuring smooth and effective rollouts of new features and strategic initiatives. Following implementation, you will provide ongoing support and drive continuous improvement, helping teams successfully adopt and sustain change.

In this role, you will go beyond documenting requirements. You will influence how our systems evolve, shape best practices, and help scale operational excellence across Consulting.

• Collaboration & Alignment:
  Partner with product managers, business stakeholders, and technical teams to ensure requirements are fully aligned with system capabilities and strategic priorities. Act as the bridge between business needs and technical solutions.
• System Improvement & UAT Leadership:
  Own the UAT process, guiding stakeholders through execution and ensuring seamless adoption of new enhancements and releases. Recommend and design improvements that reduce manual effort, address technical debt, and leverage automation and AI to scale efficiency.
• Change Management & Enablement:
  Lead change management, communications, and enablement activities to support successful rollouts of system changes and strategic initiatives. Provide post‑implementation support, including training and continuous improvement.
• Governance & Best Practices:
  Develop and maintain policies, procedures, and best practices that streamline processes, improve efficiency, and strengthen alignment across Consulting.

• Strong analytical skills, capable of gathering, analyzing, and documenting business requirements.
• Proficient in defining and documenting business processes, use cases, and user stories, along with managing UAT.
• Knowledgeable about system optimization and improvement strategies.
• Able to balance long‑term strategic projects with day‑to‑day operational responsibilities.
• A skilled communicator, able to convey ideas effectively to technical stakeholders as well as senior leadership, whether in person or in writing.
• Resilient in the face of obstacles, with the ability to adapt to changing circumstances.

• 3–5 years as a business or systems analyst, with a focus on system enhancement, managing releases, and identifying areas for improvement and efficiencies.
• Strong analytical and problem‑solving abilities, capable of gathering, analyzing, and documenting business requirements.
• Proficiency in defining and documenting business processes, use cases, and user stories.
• Proven ability to own projects from inception to delivery.

• Gartner Analyst acclaimed technology leadership across our categories of products.
• Continuous learning and development opportunities.
• An innovative, inclusive, agile, flexible, and fun work…