Enterprise Application Engineer - Business Apps

Overview

Job Description: The Enterprise Application Engineer – Business Applications will support, maintain, and optimize critical enterprise and productivity applications across the firm. This hybrid role combines deep technical engineering expertise with strong business analysis and consulting skills, serving as a key bridge between attorneys, business stakeholders, vendors, and internal technology teams. This role is responsible for the stability, performance, integration, and lifecycle management of diverse legal and business systems, while translating business needs into technical solutions that enhance firm productivity, compliance, and user experience.

A remote work arrangement is available for this position. A career at Nixon Peabody offers opportunities to impact the firm, with accelerated career development, strong team collaboration, and cross-disciplinary training. If you’re someone who’s looking toward the future, we’d love to hear from you.

Location: Boston, MA;
Chicago, IL;
Los Angeles, CA;
New York City, NY;
Rochester, NY;
San Francisco, CA;
Washington, DC

• Serve as a subject matter expert for business specific applications including Marketing CRM systems, HR Systems, Recruiting, Legal research tools (Lexis Inter Action, Intro Hive, Litera Concep, Cirrom, Dayforce, vi Recruit, Sydney+).
• Ensure stable and efficient application performance across laptops, desktops, and Citrix virtual environments.
• Lead advanced troubleshooting efforts involving application crashes, integration failures, authentication issues, and security concerns by analyzing logs, registry data, event viewer entries, telemetry, and related diagnostics.
• Document configurations, root causes, resolutions, standards, and best practices.

• Act as a trusted advisor to attorneys, staff, and business teams by providing consultative guidance on application capabilities, best practices, and process optimization.
• Partner with business stakeholders and other IT professionals to gather requirements, map workflows, and translate business needs into clear functional and technical specifications.
• Communicate effectively with non-technical users through clear documentation, concise updates, and easy-to-understand explanations.

• Own and manage the full application lifecycle for assigned systems, including patches, upgrades, regression testing, UAT coordination, and post-deployment support.
• Plan and execute change control and release management activities, including training, communication planning, and adoption support.
• Contribute to project initiatives by managing priorities, estimating effort, and delivering assigned tasks on time and within scope.

• Coordinate with internal IT groups, including development, infrastructure, and security teams, to ensure cohesive application support and integration across legal technology platforms.
• Manage vendor relationships with legal technology providers, escalate advanced issues, and coordinate resolution efforts to minimize disruption to legal workflows and matter work.
• Evaluate and pilot new legal-specific features, tools, and integrations to assess their value, compatibility, and potential impact on firm workflows.
• Work closely with other engineers to package, deploy, and update related applications using SCCM and Intune.

• Uphold firm security and compliance standards through proper access controls, data handling procedures, legal industry risk protocols, and adherence to ISO
  27001 requirements.
• Maintain professional and technical expertise through ongoing training, industry events, and continuous learning.
• Participate actively in team and project meetings to support organizational goals and objectives.
• Perform other duties as assigned.

To perform this job successfully, you must be able to perform each essential job responsibility listed above, satisfactorily, with or without reasonable accommodation. Nixon Peabody retains the right to change or assign other duties to this position. The requirements listed below are representative…