IT Specialist

Summary

Contribute to a positive, collaborative workplace by communicating and working in ways that reflect our purpose and values. The primary responsibility of this position is to play a key role in providing technical support for all areas of IT. You will deploy equipment, update systems, troubleshoot problems and provide hands-on support for IT issues within our organization.

Essential Functions

• Resolve IT Support issues for both on-site and remote workers in a timely and professional manner.
• Monitor and handle incoming tickets and reassign as needed.
• Installs and configures laptops, mobile devices, and peripheral equipment per company standard configuration.
• Become a Subject Matter Expert on platform(s) that we utilize.
• Assist in managing user accounts and security access levels in all systems.

Additional Functions

• Suggest, maintain, improve, and implement new programs and processes.
• Monitor and handle incoming tickets and reassign as needed.
• Meet with internal teams to determine needed resources and requirements.
• Prepares project status reports by collecting, analyzing and summarizing information.
• Assist in analyzing issue trends and provide recommendations to improve operational efficiencies.
• Provide desk and mobile phone support issues.
• Some storage, operations and administration tasks as assigned.
• Appropriate use of CRM system to track, document and report work tasks and status.
• Perform required documentation tasks as required by Technology P&P’s.
• Participate in on-call rotations as needed to ensure continuous operation of IT services and support for critical issues.

• World Class problem-solving skills to help resolve customer complaints or needs.
• Excellent verbal and written communication skills to communicate product ideas to clients.
• Up-to-date understanding of the industry's consumer behavior.
• Strong customer service and interpersonal skills for dealing with different types of customers and clients.
• Exceptional analytical skills for analyzing client data.
• Time management and multitasking skills in order to handle multiple tasks and clients at once.
• Strong organizational skills and attention to detail.
• Experience delivering client-focused solutions to customer needs.
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail.

• Bachelor's degree in Computer Science, Information Technology or other related fields is preferred
• 1+ Years’ Experience Supporting IT workstations, applications, and connectivity.
• Strong Communication Skills Required
• Proficiency in Microsoft Office Suite, CRM