Customer Success Executive - Global Accounts

Employer Industry: Legal and Financial Technology

• Salary range up to $197,600
• Flexibility to work remotely with an option to work from anywhere for up to 8 weeks per year
• Comprehensive benefits package including flexible vacation, mental health days, and tuition reimbursement
• Opportunities for career development and growth through continuous learning programs
• Work in a globally recognized company with a strong culture of inclusion and belonging
• Contribute to meaningful social impact initiatives within the community

• Define and track customer success metrics to ensure alignment with business outcomes
• Develop and implement best practices for customer engagement and retention
• Monitor customer health and escalate critical issues to appropriate internal teams
• Collaborate with commercial teams to identify and activate growth opportunities
• Conduct business plan presentations to maximize efficiency and retention within assigned accounts

• Bachelor’s degree required; master’s degree or equivalent preferred
• 5+ years of professional experience, including a minimum of 3 years in client management within B2B SaaS
• Strong operational discipline and experience with forecasting and system hygiene
• Proficiency in Gainsight and Salesforce
• Excellent business acumen with strong communication and problem-solving skills

• Experience working with cloud software solutions and delivery models
• Proven ability to manage customer journeys and resolve conflicts effectively

#Legal Tech #Customer Success #B2BSoftware #Remote Work #Career Growth

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