Senior Learning Consultant​/Customer Success Manager ( f​/m​/d

Overview

We are seeking a Senior Customer Success Manager/Learning Consultant to lead and manage three critical aspects of our learning programs about AI, Data and Personal Productivity.

• Customer Partnership & Success
• Operations & Project Management
• Learning Consulting & Program Design

You will report to the Head of Learning & Operations, and collaborate closely with Sales, design and a team of experienced Learning Consultants.

• Act as a strategic partner to enterprise clients.
• Develop and maintain strong relationships with them, understanding their unique training needs and challenges in collaboration with Sales.
• Run customer onboarding, impact reviews and strategic alignment sessions with customers.
• Identify learning needs and translate them into program strategies.
• Manage expectations, feedback loops, and success metrics.
• Manage risks and identify upsell opportunities.
• Coordinate timelines, resources, trainers, and delivery across all stakeholders.
• Ensure programs run smoothly, on time, and within scope.
• Track risks, milestones, and operational metrics.
• Oversee trainer allocation, onboarding, and performance follow-up.
• Lead the architecture of blended learning programs and translate client goals into clear pedagogical concepts.
• Collaborate with trainers to ensure consistent instructional quality and iterate programs based on learner data and evidence.

• Influence the design quality of enterprise programs as measured by NPS.
• Ensure learning programs deliver measurable outcomes for enterprise customers (e.g., hours saved or increased confidence in AI adoption).
• Shape and collaborate with the team on how our methodology evolves with customers.

Necessary:

• 3+ years of experience in Customer Success Management, preferably serving L&D departments of large enterprises.
• Familiarity with enterprise client communication and a proven ability to listen, persuade, and support.
• Experience in a startup with 10–50 employees and a motivation to take ownership and help shape the company.
• Ability to translate business goals into learning interventions.
• Documentation mindset: as a remote-first company, we document all processes to ensure seamless handovers and alignment among team members.

Nice-to-have:

• Experience in designing learning programs, especially blended learning concepts.
• Excellent training or workshop facilitation skills.
• Strong understanding of AI and automation technologies.
• Knowledge about "Winning by Design".
• Data-driven mindset and ability to read and build reports.

30 vacation days per year + unlimited home office days, remote work, or work from our Berlin office – you choose.

• A highly dynamic startup environment where you can grow and reach the next stage of your career.
• The opportunity to work and develop in one of the fastest-growing technology topics of our time: AI Adoption.

Our disclaimer: We believe in and practice work-life balance, but we are not a team where you can always shut down your laptop at 4 pm. We are motivated to shake the Edtech market and grow together!