IT Support Specialist

Overview

Fullpath is an AI-first tech company in the automotive space with hubs across the US and Israel. Our mission is to disrupt the industry by creating new, groundbreaking technologies to help dealers build stronger, more resilient businesses. Our work combines AI and data-driven solutions to support a rapidly evolving industry. We value curiosity, collaboration, and accountability, and we believe every voice can impact our bottom line.

If you are a creative, solutions-oriented individual who is ready to advance your career, Fullpath is the place for you. We are looking for an experienced and enthusiastic IT Support Specialist to serve as the "front line" of technical support for our US team. This role has a heavy focus on macOS devices and essential SaaS platforms like Google Workspace, Jamf, Okta, and Jira.

This position is a hybrid role in Teaneck, NJ or Burlington, VT reporting to the Manager of IT. Rare travel may be required to other company locations.

• Serving as the primary point of contact for the US team, providing technical support via Jira Service Management, Slack, and in-person assistance.
• Troubleshooting hardware, macOS, networking, and core business applications.
• Proactively managing the support request queue, ensuring clear documentation and timely ticket resolution.
• Administering and maintaining core SaaS and infrastructure tools, including:
• Google Workspace:
  User/group management, security configuration, and service health.
• Jamf: macOS device management (MDM), policy deployment, and compliance monitoring.
• Okta: IAM, SSO, and MFA support.
• Jira:
  Ticket workflows, custom fields, and IT operations optimization.
• Executing onboarding and offboarding processes, including device provisioning and access permissions.
• Managing IT hardware inventory, replacements, and procurement logistics.
• Maintaining accurate asset tracking and documentation for all company hardware and software.
• Developing and maintaining internal IT documentation and training to enhance user self-sufficiency.
• Analyzing recurring issues to recommend scalable process improvements.
• Providing project-based or overflow support to international IT teams as needed.

• 2+ years of experience in a dedicated IT support or help desk role.
• Proven ability to support macOS environments at a scale of 100+ users (or similar).
• Operational experience or strong familiarity with:
• MDM tools (e.g., Jamf, Kandji, Intune, Jump Cloud).
• SSO/MFA services (e.g., Okta, Entra , Jump Cloud).
• Cloud mail/collaboration platforms (e.g., Google Workspace, Microsoft 365).
• Ticketing systems such as Jira Service Management.
• Strong understanding of end-user networking fundamentals (TCP/IP, DNS, DHCP, Wi-Fi configuration).
• Excellent interpersonal skills with empathy, patience, and the ability to communicate clearly with both technical and non-technical users.
• Highly organized, proactive work style with the ability to manage and prioritize multiple tasks independently in a fast-paced environment.
• High level of accountability and work ethics.
• Excellent English communication skills.
• Must be located in or near Teaneck, NJ / Burlington, VT.
• Must have a valid driver’s license; ability to travel domestically by plane.
• Legal authorization to work in the United States without the need for employer sponsorship now or in the future.
• Ability to sit for extended periods and perform extensive computer work.
• Ability to perform job duties from a home office, when applicable, utilizing necessary technology and maintaining productivity.
• Regular, reliable attendance and punctuality are essential functions of the job.

At Fullpath, we’re building cutting-edge AI to redefine the dealership experience. You’ll have the opportunity to make a real impact while collaborating with passionate, forward-thinking teammates.

• Competitive compensation and comprehensive benefits.
• Flexible, family-friendly environment that supports work-life balance.
• Global team of innovators and collaborators who challenge and uplift one another.
• Cutting-edge AI technology that delivers real value and solves complex challenges for our customers.
• Fast-paced startup culture with opportunities for learning, growth, and ownership.
• A culture built on feedback, initiative, and mutual success where your voice is heard and your potential is nurtured.

Annual base starting salary: $60,000 - $70,000 depending on experience and other qualifications of the successful candidate.

Benefits options:
Medical, Dental, Vision, Disability, Life/AD&D, EAP, 15 vacation days per year to start, 80 hours of sick leave, 12 paid holidays, paid parental leave, and 401k with company match.

In the meantime, you can get to know us a little better by checking out @lifeatfullpath on Instagram and Facebook.