Revenue Operations Associate

Location

London

Full time

Hybrid

Finance

We’re looking for a data-driven and systems-savvy Revenue Operations Associate to support our growing commercial function. This role sits at the heart of Definely’s go-to-market engine, ensuring we operate efficiently, leverage insights effectively, and scale with excellence.

You’ll work closely with stakeholders across Sales, Marketing, Customer Success, and the wider business to optimise processes, improve data quality, and empower teams with the tools and insights they need to hit targets and deliver exceptional customer experiences.

• Champion the effective use of Hub Spot across the commercial function building dashboards, managing workflows, maintaining data hygiene, and driving CRM adoption.
• Analyse commercial data to uncover insights, spot trends, and support strategic decision-making.
• Develop and maintain forecasting models and support quarterly/annual target-setting in line with business goals.
• Identify and lead process improvements that streamline our go-to-market operations and reduce friction in the customer journey.
• Support onboarding and training for revenue teams on tools, data usage, and reporting best practices.
• Work cross-functionally to execute projects that support Revenue Operations strategy, such as territory planning, segmentation, or performance reporting.
• Own the evaluation and implementation of new tools that enhance automation, insight generation, and operational efficiency.

• 2+ years of experience in Revenue/Commercial Operations, Sales/Marketing Ops, Business Analysis, Consulting, or a similar analytical role.
• Strong working knowledge of Excel or Google Sheets for manipulating and analysing data.
• Comfortable working with CRM systems (especially Hub Spot) and other go-to-market tools (e.g. Gong, Zapier, Notion etc.).
• Proficiency in AI tooling and a wider interest in the industry.
• A structured thinker who can break down problems, analyse data, and present clear recommendations.
• Project management skills with the ability to juggle multiple initiatives and drive them to completion.
• A proactive, solutions-oriented mindset — comfortable with ambiguity and fast-changing priorities.
• Strong collaboration skills — you can work well across different teams and seniority levels.

• Experience working in a SaaS, legal tech, or other high-growth B2B environment.
• Familiarity with modern Rev Ops/Mar Tech tools (e.g. Hub Spot, Notion, Zapier etc.).
• Knowledge of sales and marketing funnel metrics and reporting.

• 💰 Competitive salary & annual bonus
• 📈 Equity in Definely
• 🎉 Quarterly team socials & annual company offsite
• 🏠 Hybrid working (Tues & Thurs in-office) + 🌍 1 month “work from anywhere”
• 🏖️ 25 days holiday + bank holidays
• 📚 £750 annual learning & development budget
• 🩺 Private healthcare (incl. dental & optical)
• 👶 Enhanced parental leave
• 🚲 Additional perks:
  Cycle to Work, Workplace Nursery salary sacrifice scheme, and top-quality equipment

At Definely, we’re on a mission to simplify the way legal professionals access and understand complex information in legal documents. Trusted by a global community of customers, our Legal Tech solutions integrate seamlessly into lawyers' daily workflows, making it easier to draft, review and navigate even the most complex contracts.

Our products provide instant access to essential information, enabling legal teams to review clauses and provisions in context, reduce risk and work more efficiently – all without disrupting their flow. At Definely, we’re dedicated to solving real challenges faced by legal professionals.

Joining Definely means becoming part of a forward-thinking, collaborative team that prioritises innovation and people. We create a supportive environment driven by a shared commitment to connection, growth and success.

Recognised in the top 25 of Deloitte’s prestigious UK Technology Fast
50 in 2023 and backed by Microsoft, Google and Octopus Ventures, we’re trusted by leading law firms and in-house legal teams, including A&O Shearman, Dentons, Deloitte, and Barclays, to streamline their workflows…