Senior Director, IT Services and Security Management

Position Summary

The Senior Director of Information Technology Services and Security Management (ITSSM) will be responsible for defining and driving a secure and scalable enterprise technology environment including End User, Cloud Infrastructure and Cyber Security Services Department as well as managing Corporate IT Change Control. The Senior Director will work closely with the IT department and be a key figure with cross‑functional team members.

This position provides strong scalable solutions that align to the organization’s priorities, improves productivity and drives efficiency built on risk‑based decisions. The Senior Director will have responsibility for ensuring IT Services and Security stays on budget and delivers on its planned initiatives.
Hybrid: expected to be in the Parsippany, New Jersey Office at least 3 days per week. The Senior Director will report to the Executive Director, IT Business Partners.

• Develop the resource model for ITSSM and responsible for all ITSSM contracts and budget decisions
• Define and execute the vision for IT services and security aligned with business objectives, IT strategy, and regulatory requirements (FDA, SOX, EMEA) including ITSSM policies and procedures
• Develop and maintain IT service delivery models leveraging managed service providers (MSPs) for End User Services, Cloud Infrastructure and Cybersecurity
• Establish KPIs and SLAs to measure service performance and user satisfaction
• Oversee enterprise IT platforms, device lifecycle management, collaboration tools, remote work enablement, identity management, and endpoint systems. Including maintain robust identity and access management (SSO, MFA) and security frameworks
• Manage MSP relationships, ensuring contractual compliance, performance monitoring, and continuous improvement. Drive Weekly, Monthly and Quarterly business reviews as an extension of Geron IT
• Own enterprise cybersecurity posture, including risk assessments, threat monitoring, and remediation, and drive incident response and vulnerability management processes in partnership with MSPs
• Manage the annual and ongoing ITSSM Portfolio of initiatives, communication, timely delivery and adoption
• Lead the design and implementation of cloud infrastructure strategy (private/public cloud mix)
• Act as the technical lead for the current environment as well as future critical infrastructure projects
• Define, assess and configure the company’s core technology platforms such as Microsoft 365, Azure, Intune, One Drive, SharePoint, Teams, Exchange Online, Box, Meraki, Mimecast, Keeper, etc.
• Ensure scalability, security, and cost optimization of cloud services
• Perform regular industry framework assessments and engage with a Virtual CISO on a regular basis
• Support development of Cyber presentation to User Community and others including Executive Leadership and Audit Committee

• Strong leader with vision and experience running ITSSM for 5 years, preferably in a commercial biotechnology company
• Excellent oral and written communication skills for effectively interfacing with all levels of management and departments within the company
• Ability to make thoughtful, risk-based, integrated, timely and meaningful decisions and take corresponding actions.
• Proven ability to work with a high level of integrity, accuracy, and attention to detail
• Self‑motivated, confident, and acts with urgency and passion
• Strong organizational skills to maintain a high level of productivity, innovation, and priority‑setting to complete assignments on time and on budget
• Willingness to work collaboratively by incorporating diverse perspectives and appropriately managing relationships to strengthen decision‑making

• Bachelor’s degree in computer science, management information systems or related field
• At least 12 years of progressive experience in an IT Director role in the Life Sciences/ Pharmaceutical/Biotechnology industry
• Experience with SOX and GxP requirements and ensuring associated compliance activities
• Experience managing outsourced providers for cloud infrastructure, end‑user services and cybersecurity.
• Solid technical hands‑on knowledge and experience of Geron’s…