Support Engineer; Hybrid - Los Angeles, CA

Support Engineer – Los Angeles area (Hybrid/ 2-3 days week onsite)

We are seeking a dedicated and highly skilled Support Engineer to join our growing services team. If you’re passionate about solving complex customer challenges and enjoy working in a fast-paced, collaborative environment, we’d love to meet you! As a Support Engineer, you’ll handle advanced technical issues with a focus on infrastructure, security, and networking in both cloud and on-premise environments.

• You are a seasoned troubleshooter with at least 2 years of Level 3 Helpdesk experience
• You thrive in delivering exceptional customer service and have 3-5 years experience in Active Directory, Azure AD, Entra , Exchange, Windows Server, Linux
  , and VMware environments.
• You have demonstrated expertise in Microsoft 365, Azure
  , and cloud-based infrastructures.
• Ideally, you hold certifications such as CCNA, MCSE, Azure, Network+, or Security+.
• You are organized, detail-oriented, and capable of managing multiple support tasks while ensuring projects stay on track.

• Provide Level 1 through Level 3 technical support for clients, both onsite (downtown Los Angeles) and remotely.
• Configure, debug, and maintain infrastructure platforms including Windows, Mac, and Linux systems.
• Offer high-level support and technical expertise (configuration and troubleshooting) in networking technologies (LAN/WAN, switches, routers).
• Develop, install, and maintain technical infrastructure
  , including hardware and software components.
• Conduct root cause analysis for service interruptions and implement preventive measures.
• Collaborate with vendors, clients, and technical teams for project implementations, optimizations, and ongoing system management.
• Perform system maintenance tasks, including system backups
  , monitoring
  , and software updates
  .
• Provide clients with advice on hardware and software configurations to meet their needs and improve system scalability.
• Create and maintain thorough documentation for client systems and troubleshooting procedures.
• Be available for after-hours support and on-call rotations as needed.

At our company, we are committed to creating an environment where learning, collaboration, and personal growth thrive. We challenge each other to achieve excellence while maintaining a culture that values diversity, creativity, and innovation. We encourage a work atmosphere where team members are empowered, and contributions are recognized.

• Experience with Managed Service Providers (MSP).
• Proficiency in scripting languages like Power Shell, Bash, Batch, or Python
  .
• Knowledge of virtual machines and virtual application systems
  .
• Familiarity with NAS, SAN, and DAS storage systems
  .
• Experience with mobile device management
  , specifically Android or iOS
  .

As a Support Engineer II/III, you will have access to continuous learning and certifications in emerging technologies. We believe in investing in our team and offer opportunities to transition into leadership roles or specialize further in areas like cloud infrastructure, cybersecurity
, or system architecture
.

This position is based in Los Angeles and offers a hybrid work model
. You will have the flexibility to work remotely while also providing on-site support to clients in the LA area
. The hybrid structure gives you the opportunity to balance in-office collaboration with the convenience of working from home, ensuring you stay connected with both the team and clients.

In this role, you will play a critical part in ensuring our clients’ systems remain secure, optimized, and reliable. Your efforts will directly contribute to client satisfaction and help foster long-term relationships.

If you’re passionate about solving technical challenges and thrive in a collaborative environment, we’d love to hear from you! Apply today to be part of a team that’s driving innovation in IT services.