Expedited Svn-Usict Assistant

Job Info

• Job Identification: 18520
• Job : EXPEDITED SVN-US
• Posting Date: 01/20/2026, 04:28 PM
• Apply Before: 01/24/2026, 04:30 PM
• Contract Type:
  Special Short Term Graded (Up to 9 months)
• Initial Contract Duration: 6 months
• Location:
  
  Washington, District of Columbia 20036, US
• Org Type:
  Country Office
• Vacancy Type:
  Special Vacancy Notice
• Grade: G-5
• Duty Station City:
  Washington D.C.
• Duty Station Country:
  United States of America
• Salary: G5, Step 1 (USD 5,508.33 Monthly)
• Reporting:
  Senior Regional Resources Management Officer, direct supervision by IT Administrator

This vacancy is only open to Internal & Separated Staff

Applications are welcome from internal and external candidates. For all IOM vacancies, applications from qualified and eligible first‑tier candidates are considered before those of qualified and eligible second‑tier candidates in the selection process. For the purpose of this vacancy, internal candidates are considered first‑tier candidates.

Under the overall supervision of the Senior Regional Resources Management Officer and the direct supervision of the IT Administrator, the successful candidate will provide ICT Helpdesk support for local IOM Washington, DC office users and sub offices. Incumbent will also assist in providing support in configuration, routine maintenance and daily support of ICT systems and services hosted in United States offices.

Undertake ICT Helpdesk supporting activities for local users in Washington, DC office and sub offices. Task includes the maintenance and support for ICT systems and services hosted in Washington, DC office data center and ICT equipment located in remote offices as required, guide and assist in monitoring and troubleshooting their operational capacity and usage.

Monitor and maintain the production and development operational databases, identifying problems in efficiency, quality assurance and troubleshooting, task is including reports and ICT administration documents presented in a clear and informative format.

Efficiently and effectively maintain installation and configuration procedures, complete documentation on reports, user instructions and data quality assurance tools, ensuring they are utilized in accordance with established Standard Operating Procedures (SOPs).

Train users as needed to efficiently and effectively use software, application management and office desktop tools.

Respond to requests and questions from colleagues, resolving issues related to systems and applications.

Maintain secure and encrypted data communication channels for remote offices. Monitor and troubleshoot SSL VPN remote user sessions. Deploy and monitor various ICT security software like firewalls, anti‑virus and anti‑malware software and ensure the accuracy of information and tools utilization in accordance with established SOPs.

Maintain user account structure in ICT systems, maintain user network storage resources and ensure that security procedures are followed through implementation and management of security groups and distribution lists in Active Directory.

Demonstrate an in‑depth understanding of the ICT SOPs as well as the ability to remain professional, impartial, and unbiased during all interactions with colleagues and external partners. Alert Senior Management of any non‑compliance to SOPs, or codes of conduct by staff members.

In coordination with supervisors, liaise as needed with other teams and units in Washington, DC office and sub offices, and provide regular reports on the work being accomplished on the installation, configuration and user trainings within the team to supervisors.

Perform other related duties as assigned.

High School degree with 5 years of work experience

Bachelor’s degree or equivalent preferably in Computer Science, Information Management or a related discipline with 3 years of work experience.

Experience with Networking (TCP/IP, routing, switching), network services (active directory, DHCP, DNS, WINS), operating systems at workstation (Windows 10, Windows 11) and server level (Windows 2016/2019), messaging (Outlook 365, Exchange online, Intune).

Experience with Windows 2019…