Director, Platform Product Management

About SugarCRM

From the very beginning, Sugar

CRM had a unique vision: to offer a different kind of customer relationship management (CRM) software. We pioneered a solution that easily adapts to customer needs, and now, more than two decades later, we’re on a mission to help sales teams reach their highest potential.

Our diverse team around the world shares a passion for helping customers succeed. Together, we’re building a culture that values personal and professional growth—and we’re proud to be recognized as a Great Place to Work. We care about work/life balance and flexibility for our employees, and we're proud of how we show up for our customers every day.

If you're looking to level up your career and help businesses grow better and faster, you’re in the right place. Learn more about Sugar

CRM careers and how you can be part of our journey.

We’re looking for an experienced Director of Product Management to lead the strategy, vision, and execution for the foundational platform that powers all Sugar

CRM products.

This is a key leadership role responsible for defining how our platform scales to support new capabilities — from conversational AI and analytics to integrations, identity, and unified experiences. You’ll lead a team of talented Product Managers, guiding them in building a cohesive, extensible foundation that connects our ecosystem and accelerates innovation across the company.

You’ll collaborate closely with Engineering, Architecture, UX, and Go-To-Market teams to bring platform strategy to life, ensuring Sugar’s platform remains secure, scalable, and delightful — for both end users and administrators.

This role operates on a hybrid model, with a mix of remote work and in-office collaboration at our Denver location, specifically, working in-office a minimum of 3 days per week.

• Define and Drive the Platform Vision: Shape the strategic direction for Sugar
  
  CRM’s platform, ensuring it powers consistent, scalable experiences across all products.
• Lead and Develop the Team: Manage a team of Product Managers, providing mentorship, clear direction, and growth opportunities.
• Unify User Experiences: Deliver initiatives that bring together the end-user and admin experiences, creating a cohesive, intuitive environment.
• Advance Conversational AI and Analytics: Oversee platform capabilities that power AI-driven experiences, insights, and analytics across the product suite.
• Own Core Platform Services: Drive roadmap and execution for identity and user management, common data model, and third‑party integrations.
• Collaborate and Influence: Partner across Product, Engineering, and Go-To-Market to ensure platform capabilities align with business priorities and customer value.
• Measure and Communicate Impact: Define KPIs for platform performance, adoption, and satisfaction, ensuring transparency and accountability.

• 10+ years of product management experience, including 3+ years leading product managers or cross‑functional teams
  .
• Deep understanding of platform and ecosystem strategy — including APIs, integrations, and extensibility.
• Experience with enterprise SaaS products
  , ideally in CRM, CX, or adjacent domains.
• Track record of delivering cross‑product initiatives such as unified UX, analytics, or data frameworks.
• Strong technical acumen and ability to engage deeply with Engineering and Architecture.
• Excellent communication, stakeholder management, and storytelling skills.
• Proven ability to execute both strategically and tactically — from vision to delivery.
• Bachelor’s degree in Computer Science, Engineering, or related field; MBA a plus

$160,000 - $200,000 a year

Expected salary range, depending on experience.

We understand that no candidate is perfectly qualified for any job. Experience comes in different forms; many skills are transferable; and passion goes a long way. Even more important than your resume is a clear demonstration of dedication, impact, and the ability to thrive in a fluid and collaborative environment. We want you to learn new things in this role, and we encourage you to apply if your experience is close to what we’re looking for.

We also know that…