Director of Client Solutions

Position Overview

Adapt is redefining media localization by blending AI technology with human creativity and expertise. We are a collaborative, curious, and people-first team that believes innovation works best when grounded in empathy, quality, and trust. We love tech but we value humanity more.

As Director of Client Solutions, you will own the end-to-end client experience—from pre-sales discovery and solution design through delivery, billing, and long-term account growth. This role sits at the intersection of clients, production, technology, and finance, ensuring that Adapt’s AI-powered localization solutions are delivered with clarity, quality, and scalability.

This is a highly cross-functional leadership role suited for a strategic operator who thrives in fast-moving startup environments, can balance creative and technical considerations, and excels at turning complex client needs into executable, high-quality outcomes. The position is contract with the potential to be brought on full-time.

• Lead client discovery to understand goals, success criteria, timelines, risks, and technical requirements.
• Advise clients on AI dubbing and localization strategy, including content suitability, creative approach, and rollout planning.
• Support pre-sales efforts through solution design, demos, samples, and paid proofs of concept or calibration episodes.

• Own project scoping, pricing, and proposal development using standardized questionnaires and SOW templates.
• Ensure legal and commercial readiness (NDAs, MSAs, SOWs, payment terms).
• Align internally on feasibility, capacity, costs, timelines, and risks prior to client commitment.

• Lead client kickoffs and onboarding, confirming scope, timelines, communication plans, and success metrics.
• Act as the primary escalation point for complex projects during ramp-up or high-risk phases.
• Define reporting cadence and maintain clear client visibility throughout delivery.

• Partner closely with Operations, Production, Development, and Finance to ensure smooth execution.
• Set up internal project infrastructure, workflows, and documentation across tools and platforms.
• Identify risks, dependencies, and process gaps early and drive resolution.
• Maintain billing trackers with accurate project and financial documentation (quotes, SOWs, invoices, payment timelines).
• Collaborate with Finance in bi-weekly billing reviews to ensure alignment and timely revenue collection.
• Support client AP onboarding and follow up on payments in line with agreed terms.

• Monitor account health, delivery performance, and client satisfaction.
• Identify upsell and expansion opportunities aligned with client needs and platform capabilities.
• Support renewals and long-term client partnerships through performance insights and strategic planning.

• Develop and maintain Client Solutions playbooks, workflows, templates, and training materials.
• Contribute to tooling improvements, automation, and scalable operating models.

• 5+ years of experience in media localization, dubbing, or related media services.
• Proven experience working with major studios, platforms, or enterprise content owners.
• Excellent project and stakeholder management skills.
• Ability to translate complex creative and technical requirements into clear execution plans.
• Strong written, verbal, and presentation skills
• Comfortable working in fast-paced, ambiguous startup environments.
• Ability to work collaboratively in a global, cross-functional team and manage multiple projects simultaneously.
• Proficiency with tools such as Excel, PowerPoint, documentation tools, and workflow diagrams.
• Curiosity and passion for AI technology related to text-based subtitling and dubbing products.
• Commitment to maintain confidentiality regarding client information and assignments.
• A home office setup is required.

• Experience working with You Tube creators or digital-first content.
• Prior startup or scale-up experience.
• Exposure to AI-powered media workflows or emerging localization technologies.
• Proficiency in other spoken languages is a plus!

• Opportunity to work at the intersection of AI technology and media.
• Collaborative and inclusive work environment.
• Professional development and growth potential within the company.