Retention Operations Analyst

Overview

Employer Industry: Payment Technology Solutions

• Salary up to $80,000 per year
• Comprehensive benefits package including medical, dental, and vision care
• Opportunity for career advancement and growth within the organization
• Supportive and collaborative work environment
• Chance to make a positive impact on customer retention and experience
• Flexible remote work option available

• Gather, analyze, and interpret customer data to identify trends and issues affecting retention
• Establish frameworks for comparing operational data and retention trends across different markets
• Partner with the data science team to enhance predictive modeling for attrition reduction
• Track key performance indicators related to customer retention and satisfaction
• Develop reports and presentations to share insights with key stakeholders

• Bachelor’s Degree
• Minimum of 2-4 years of related professional experience
• Technical expertise in data analysis tools such as Excel, SQL, Python, or visualization platforms (e.g., Tableau)
• Strong analytical and problem-solving skills to interpret complex data
• Excellent communication skills for presenting insights to both technical and non-technical audiences

• Master's Degree
• Experience in the credit card industry
• Proficiency in statistical analysis and data modeling techniques

#Payment Technology #Data Analysis #Career Opportunity #Remote Work #Customer Retention

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