Digital Product Success Lead; Payer - Remote

What We’re Looking For

As a core member of our Digital Operations team, you will be at the forefront of helping us deliver value to our clients through successful strategy alignment, implementations, and project completion, delivery, and execution across several digital products. You will work closely with clients to understand their needs, architect solutions, and manage throughout the project lifecycle to ensure optimal outcomes are attained.

You’ll collaborate with internal partners such as Client Success, Product, Engineering, and will keep a focus on continuous improvement, providing frequent feedback to the product team for future iterations of the product.

• Manage the end-to-end process of digital product implementation, including identifying optimal paths to attain client & organizational goals, assessing, optimizing, and uploading data, tracking projects throughout their lifetime, driving timely interventions that impact outcomes, reporting results to clients, and performing complex analyses.

• Provide exceptional client service and support, constantly considering ways we could better serve clients through new features, use cases, and products, anticipating challenges and proactively intervening to mitigate project impacts.

• Lead with a continuous quality improvement mindset, with a focus on optimizing and maximizing project outcomes.

• Partner with Client Success to advise on project strategies, configurations and data needs, and architect win-win solutions for clients.

• Partner with our Commercial teams to enable sales and identify/drive organic growth, including providing ongoing collaboration, training and support.

• Identify and support automation of repeatable implementations and customer support processes that will deliver ideal outcomes.

• Execute special projects to further the success of our digital products, digital vendor effectiveness, and the digital program overall.

• Bachelor’s degree required, or the equivalent of 5 years of working experience in healthcare, product, client success or program management.

• 7+ years of progressive experience in operations, project management or client facing roles, ideally experience spent working at or in a health plan role or supporting a health plan; risk adjustment or quality experience is ideal.

• 5+ years prior experience managing competing high impact projects throughout the project lifecycle.

• Driven, entrepreneurial, analytical high performer with an insatiable curiosity and strong discipline & process rigor.

• Excellent communication skills with the ability to communicate effectively and tailor messaging across technical, operational, and executive audiences - both internally and externally.

• Highly organized, strategically focused, and able to handle multiple projects simultaneously with systematic follow up and responsiveness.

• Demonstrated ability to drive outcomes in a fast-paced environment, strategically manage competing priorities, and a bias towards action.

• Creative, resourceful problem solver who enjoys tackling complex challenges & collaborating cross-functionally to deliver solutions, and leveraging data to drive decisions.

• Experience supporting health plan customers, ideally in risk, quality, and/or payment integrity or similar programs.

• Ability to rapidly learn technical concepts, including how Datavant’s digital products integrate into customer workflows and data ecosystems.

• You have robust healthcare experience, directly supporting or working within a health plan.

• You are tech-savvy, have digital retrieval and/or interoperability experience; and specifically, in regard to data analytics or delivery.

• You have prior experience and a strong foundation in risk adjustment, payment integrity and/or medical record retrieval.

• You have experience with complex data analysis tools (e.g., Snowflake, Sigma, etc.).

• You have process improvement experience with Lean Six Sigma methodologies, prior certification is an extra bonus.

Datavant is committed to building a diverse team of Datavanters who are all responsible for stewarding a high-performance culture in which all Datavanters belong and thrive. We are proud…