Services & Resource Specialist

Open Position: Application Service & Resource I - Clariti

Reports to: Client Onboarding Manager

Location: Remote

At HST Pathways, we’re passionate about transforming healthcare. Our innovative software empowers surgery centers to provide care that’s not only more cost-efficient but also leads to better outcomes for patients. Backed by Bain Capital, we’re a profitable, fully remote SaaS company that’s growing quickly and entering an exciting new stage of expansion. With that growth comes opportunity—for us, our customers, and the people who join our team.

What We’re Looking For

We’re looking for someone who is authentic, inspiring, and motivated to grow. You’re a quick learner who enjoys working in a fast-paced, evolving environment. You value diversity and inclusion and want to be part of a company that puts people first. Our values resonate with you, and you’re ready to embody them in your daily work. In this role, you’ll roll up your sleeves and take on a high-volume workload with energy and enthusiasm.

You are data-driven and results-oriented, but you also know the importance of building strong relationships and contributing to a positive team culture. Most importantly, you’re excited about the chance to make an impact—not only within our company but also in the broader healthcare community we serve.

At HST Pathways, you’ll find more than just a job — you’ll find a place to grow, contribute, and belong. We offer the flexibility of remote work and the stability of a well-backed, profitable company. You’ll collaborate with talented teammates who are passionate about healthcare innovation and committed to each other’s success.

We are seeking a detail-oriented and client-focused Application Service & Resource (ASR) Specialist – Clariti to support the implementation and ongoing maintenance of client contracts within the Clariti system. This role is responsible for building, validating, and maintaining contracts and fee schedules while ensuring accuracy, compliance, and alignment with client requirements. The ideal candidate thrives in a structured virtual environment, learns new systems quickly, and collaborates cross-functionally with clients to deliver high-quality contract configurations throughout the client lifecycle.

• Build, configure, and maintain client contracts and fee schedules within the Clariti system during implementation and post-implementation phases.
• Validate, audit, and troubleshoot contract data to ensure accuracy, compliance, and adherence to internal standards and client requirements.
• Support standard Clariti implementation activities related to contract setup, testing, and go-live readiness.
• Provide ongoing contract maintenance and updates for live clients, including amendments, renewals, and configuration changes.
• Work directly with clients to review contract structures, evaluate requirements, and recommend optimal setup strategies within Clariti.
• Ensure timely intake, investigation, and resolution of support tickets in accordance with ASR service level agreements (SLAs).
• Meet defined quality benchmarks and complete all assigned tasks within established timelines.
• Collaborate effectively with internal teams (Implementation, Support, Product, and other stakeholders) to drive contract accuracy and overall client success.
• Participate in structured virtual training programs and apply learned concepts to daily operational work.
• Identify opportunities for process improvement related to contract configuration, documentation, and workflows, and contribute to best-practice development.
• Conduct client training sessions on building, understanding, and maintaining contracts within Clariti, when applicable.
• Participate in special projects and perform additional responsibilities as assigned.

• Bachelor’s degree preferred.
• Proficient in Microsoft Office Suite and related business tools.
• Ability to handle tight deadlines and manage high task volumes effectively.
• Strong problem-solving skills; able to de-escalate client concerns.
• Excellent verbal and written communication skills.
• Highly organized and capable of juggling multiple priorities in a fast-paced…