IT Help Desk Engineer; Evening Shift - Remote

Job Description

My client, a global technology provider operating in the communications and financial services space
, is hiring an IT Help Desk Engineer (Evening Shift) to join an established support team based in Northern Ireland
. This is a newly created role within an existing team, supporting a cloud-based communications and voice platform used by global clients.

• Competitive salary
• Remote-first role (Northern Ireland based)
• Evening shift: 4:00 PM - 12:00 AM, Monday to Friday
• Bonus plan
• Clear career progression and training opportunities

You will be part of a global organisation delivering secure, cloud-native communication solutions in a highly regulated environment. The company places a strong emphasis on reliability, security, and operational excellence, offering an environment where technical skills and customer focus are equally valued. As an IT Help Desk Engineer
, you will provide first-line technical support, acting as the initial point of contact for client issues. You will support user provisioning, troubleshoot cloud-based voice and connectivity issues, assist with basic hardware support, and ensure a high standard of service delivery. This role offers an excellent opportunity to build experience in cloud communications and enterprise technology.

• 1+ years' experience in an IT Support / Help Desk / Technical Support role
• Strong troubleshooting skills and a willingness to learn new technologies
• Excellent verbal and written communication skills
• Experience supporting Windows environments
• Basic understanding of networking concepts (IP, DNS, VPN)
• Experience using ticketing systems (Zendesk, Jira, or similar)
• Exposure to SaaS platforms and cloud-based services
• Understanding of Single Sign-On (SSO) concepts (e.g. SAML)

Desirable:

• Experience supporting voice or communications platforms
• Familiarity with VoIP / SIP technologies or cloud PBX systems
• Exposure to financial services or regulated environments
• Understanding of SLAs, incident management, and escalation processes

For further information on this job, or any other IT Support or Infrastructure roles in Belfast or Northern Ireland, apply via the link or contact Michael for a confidential discussion. VANRATH acts as an agency and employment business for permanent recruitment and the supply of temporary workers. Successful applicants may be required to complete pre-employment checks (including references and right-to-work checks) in line with client and company policy.