Manager, Customer Success Manager

Why consider this job opportunity

• Salary up to $273,000
• Flexibility to work from anywhere for up to 8 weeks per year
• Comprehensive benefits package including flexible vacation, mental health days, and retirement savings
• Opportunities for career development and growth through continuous learning programs
• Globally recognized culture of inclusion and belonging
• Make a real‑world impact by supporting justice and transparency in the legal sector

• Manage a portfolio of enterprise and strategic customers, delivering customer success plans and leading executive business reviews
• Track product usage and customer health, identifying risks and expansion opportunities early
• Coach and develop Customer Success Managers to enhance their skills and team performance
• Act as an escalation point for customer issues, advocating for their needs across the organization
• Optimize processes and implement best practices to improve team efficiency and customer engagement

• 3+ years of leadership experience or equivalent Customer Success Manager experience in a SaaS company focused on legal technology
• Prior experience in the legal technology sector or working with legal professionals, law firms, or corporate legal departments
• Proven ability to drive retention, adoption, and expansion with enterprise accounts while managing a book of business
• Hands‑on experience with Gainsight, Gong, and Salesforce or similar platforms
• Bachelor’s degree required; a master’s degree or J.D. is a plus

• Functional/technical skills in GenAI systems and AI prompting engineering related to legal research and analysis
• Strong executive presence with excellent communication and stakeholder management skills
• Demonstrated curiosity, learning agility, and strategic thinking abilities

#Legal Technology #Customer Success #Career Opportunity #Competitive Benefits #Work Life Balance

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