Remote Technical Support & Onsite Field Service Engineer

Remote Technical Support & Field Service Engineer

Join to apply for the Remote Technical Support & Field Service Engineer role at Daktronics

Position Summary

When you work at Daktronics, you’ll be part of something amazing. We design, engineer, manufacture and support bold, eye‑catching digital LED display technology and audio systems. Our products bring excitement to professional, college and high school games. They attract customers for businesses around the world, and even provide direction for people as they travel, work and play. As part of the Daktronics team, you’ll have interesting, impactful work with flexible opportunities.

You can learn and grow at a company that provides competitive compensation and meaningful benefits – and the people are second to none.

What will the work look like for me?

You’re a problem‑solver with great customer experience skills, able to troubleshoot across systems and applications, analyze and resolve a variety of complex technical issues, and navigate various software environments. You have excellent verbal and written communication skills, and the ability to effectively prioritize and manage your time.

• Your office will be at your home, located within 30 miles of Kansas City, MO.
• You will periodically travel to customer sites in your Daktronics vehicle within your regional area.
• On‑site work can vary by location and from day to day. One day you might work inside a control room, the next day you might be outside on a lift or ladder working with a video display.
• You are paid for all your working time, including travel time to and from site.
• When you aren’t working on a customer site, you will work from your home office to remotely support our customers.

• Your schedule will fluctuate depending on whether you’re assigned to remote technical support or on‑site field service work and may include nights and weekends based on business needs.
• Some last‑minute scheduling happens to meet our customers’ needs when an unexpected repair or event happens.
• Participate in an After‑Hours rotation which consists of providing technical support up to 24/7 during non‑business hours, including nights, weekends, and holidays.

• Ensure responsiveness and first‑time resolution to customers’ requests for technical support, primarily through incoming calls, community requests, and email conversations.
• Troubleshoot and solve simple to highly complex hardware and software technical issues using a logical troubleshooting approach with attention to detail.
• When needed, collaborate with a team to resolve, or to elevate product issues.
• Actively create and update knowledge base articles for internal and external use.
• Actively listen to customers and use Salesforce to capture accurate notes about troubleshooting, plans of action, and site‑specific information for all customer interactions.
• Regularly participate in technical training on new and different products and systems to advance your knowledge for supporting Daktronics customers.

• Provide service, installation, or support during an event at a customer site.
• Provide on‑site technical and maintenance services for Control Systems and Display Systems.
• Leverage your knowledge by training our Service Partners.

The typical hiring range for this position is $26.00 to $28.00 per hour based on the location of Kansas City, MO. Additional $15.00 per hour premium for assigned on‑site service work performed outside of 6:00 am – 5:00 pm Monday through Friday. The actual offer will consider a wide range of factors, including relevant education, experience, location, and applicable local legislation.

Information about Daktronics benefits can be found on our website Career Opportunities (). This information is intended to be a general overview and may be modified by Daktronics at any time.

To be considered for Remote Technical Support & Field Service Engineer, we require the following:

• Minimum of an Associate degree or equivalent plus demonstrated relevant experience (Audio Visual/Broadcast systems).…