IT Analyst, Business Solutions; Hybrid

Eversource will not offer immigration-related sponsorship for this position. Applicants who require immigration sponsorship—either now or in the future—should not apply. This includes, but is not limited to, direct company sponsorship, listing Eversource as the employer of record on immigration documents, or any work authorization that requires company involvement or documentation (e.g., H-1B, OPT, STEM OPT, CPT, TN, J-1, O-1, etc.).

Eversource supports work-life balance by offering hybrid schedules for certain roles. Eligibility is based on job responsibilities, operational needs, nature of work and team dynamics. Current guidelines require employees to work at least three days in the office, including Tuesdays and Wednesdays, with the third day set by the employee and supervisor based on department needs. These guidelines apply to roles approved for remote work and are subject to change, based on managerial discretion and work performance.

All applicants must be able to work up to five days in the office if needed (for example: emergencies, training, or other business needs) or should the policy change.

This position will serve in Customer Group Business Solutions. Serves as a liaison between a business area(s) and IT and has a detailed understanding of that business area’s goals and objectives. This position works closely with the business partners to understand their business needs and collaborates with appropriate IT partners to resolve issues and suggest business solutions. This position is responsible for collecting, clarifying, and translating business requirements into functional and technical requirements and then collaborating on conceptual solution design options with IT technical staff, including Domain, Solution, and Enterprise IT Architects, and/or business clients to complete these activities.

Responsible for anticipating and defining business requirements for new and/or enhanced products, services, or optimized business processes. This position consults in IT strategy and planning, workflow and process design, and product solution development. The ITBSA is a leader and plays a key role throughout the full application lifecycle for small and large development projects.

• Leads and facilitates meetings and communications between IT and an assigned business area, and informs team members on ongoing discussions with the business;
• Leads or oversees workflow analysis in support of requirements identification;
• Evaluates business processes, anticipates requirements, uncovers areas for improvement, and facilitates solution development and implementation;
• Captures, analyzes and documents business and user requirements and user stories in support of a variety of project methodologies;
• Participates in the development of IT roadmaps for an assigned business area;
• Identifies opportunities to improve current business and IT processes and acts as a champion for change within their assigned business area of responsibility.
• Ensures solutions meet business needs and requirements;
• Monitors industry activities and pursues independent learning opportunities for their assigned business area and identifies potential solutions and new findings (including best practices) in collaboration with other IT team members;
• Conducts reviews of business processes and develops functional optimization strategies where applicable;
• May participate in the development of user documentation and manuals, training materials and/or job aids, when necessary;
• May facilitate the Application Development and Support activities for small and large development requests; coordinating activities between internal and external development groups and the business;
• Accountable for Capital Project Business cases and estimates and leads the presentation of said cases to the PMO and Finance.
• Works with the business to assess proposed enhancement request for value and completeness;
  May actively lead and contribute value to Business Priority Council (BPC) meetings for their assigned business area;
• Experience participating in procurement events (RFP/RFI) and supporting the development of statements of work.