Technical Support Engineer

Based out of Raleigh, NC, Technology Associates provides outsourced IT Support & IT Services (Managed Services) for small to mid-sized businesses across North Carolina. We are fanatically focused on being the best at what we do and delivering a level of service that amazes even the most demanding clients.

To the right candidate, we offer:

• Salary commensurate with experience
• Fully remote position (work from anywhere in the United States)
• Paid benefits include health, vision, dental, 401K with up to 5% company match, and optional short-term/long-term disability
• 18 days of paid time off per year in addition to Holidays
• Reimbursement for continued education
• Employee Marketplace
• Profit-sharing

Do NOT apply unless you are an overachiever and can prove it!! We expect the best from ourselves and our team every day. If you are looking for a place to hang out and collect a check, this isn’t it, but if you want to be a part of something special, WE WANT TO HEAR FROM YOU!!!

Position

Technical Support Engineer

Summary

The Technical Support Engineer provides support to clients of Technology Associates. It requires the ability to work in multiple environments with various hardware and software platforms.
The incumbent is expected to handle almost anything that comes their way — because we always find a way! All work must be performed correctly, within acceptable time limits, and as planned. The incumbent works independently with only general supervision, often directly with client staff, including decision-makers, from a home office or onsite at client locations as needed. Working hours outside the standard weekday schedule may occasionally be required.

Duties & Responsibilities

• Conduct tests and verifications to ensure customer expectations are met
• Troubleshoot to isolate, diagnose, and resolve issues
• Provide technical support through answering questions and assisting clients
• Maintain and update documentation promptly
• Communicate effectively with clients, vendors, and staff to align expectations
• Ensure high customer satisfaction by following procedures thoroughly
• Enhance technical and customer service skills through ongoing education and certifications

Expectations

• Excellent analytical and problem-solving skills
• Ability to resolve issues quickly and think on your feet
• Strong verbal and written communication skills
• Customer service-oriented and detail-focused
• Self-motivated with minimal supervision
• Punctual and reliable in commitments

Qualifications

• Minimum 3 years of experience in technical support and troubleshooting
• Proven results and ability to thrive under challenge
• Experience with Windows and MacOSX
• Knowledge of TCP/IP, DNS, DHCP, and common protocols
• Experience with routers, switches, firewalls
• Familiarity with O365/M365, Vendor Management, Domain/SSL Management, Azure Cloud
• Printer troubleshooting skills
• Active Directory/Microsoft Entra, GPO management experience
• Experience with Phone/VOIP solutions, Remote Access/VPN
• VMware/virtualization knowledge preferred
• Experience with Connectwise Manage, Automate, Screen connect is a plus