A​/V Specialist - Dedicated

A/V Specialist - Dedicated

Apply for the A/V Specialist - Dedicated role at NWN.

NWN is the leading AI‑powered technology solutions provider for North America's most innovative public and private organizations. For more than 30 years, NWN has helped over 5,000 CIOs deliver technology modernization programs with its Intelligent Workplace, Customer Experience (CX), Managed Devices, Cybersecurity and Public Safety, Connectivity, and Intelligent Cloud solutions. The company’s proprietary Experience Management Platform ensures seamless service delivery, real‑time observability and improved efficiency for its clients’ most demanding technology needs.

NWN is a high‑performance, high‑integrity team of 1,000+ experts committed to a customer‑obsessed culture, earning a 75 Customer Net Promoter Score. The company has been recognized with hundreds of industry awards and is proud to be a ‘Best Place to Work’ with an 86 Employee Net Promoter Score.

• Configure, test, deploy, and maintain complex AV systems for conferences, meetings, and events.
• Provide advanced technical support for Video Conferencing Systems (HP Poly, Crestron, Cisco) and related platforms (Teams, Zoom, Webex).
• Collaborate with clients and leadership to gather AV requirements and ensure seamless execution.
• Troubleshoot and resolve intricate technical issues related to AV systems, signal flow, control interfaces, projectors, cameras, microphones, and speakers.
• Conduct thorough pre‑event testing and quality checks to guarantee optimal performance.
• Assist in the design and implementation of AV solutions, recommending equipment upgrades and configurations.
• Maintain an organized inventory of AV equipment, documenting changes, repairs, and refresh cycles.
• Develop user guides, training materials, and documentation for AV equipment operation and troubleshooting.
• Stay informed about the latest developments in AV technologies and contribute to keeping the organization at the forefront.
• Provide Level 2 technical support to employees working from the MSIG NY office and assist with onboarding/offboarding related tasks.
• Follow MSIG policies, standards, SLAs, and guidelines, using MSIG resources and tools.
• Offer off‑site support for town hall video conferences upon request.

• High school diploma or equivalent; relevant technical certifications (CTS, AMX ACE, Cisco, Polycom, Biamp) highly desirable.
• 3+ years of hands‑on experience with HP Poly, Cisco Video Conferencing, and Crestron systems.
• Proficiency in configuring and operating a wide range of AV equipment, including projectors, displays, video conferencing systems, audio mixers, cameras, and control interfaces.
• Solid understanding of audio and video signal flow, cabling, and connectors.
• Excellent problem‑solving skills and ability to diagnose and resolve complex technical issues under pressure.
• Strong interpersonal and communication skills with a professional demeanor.
• Detail‑oriented with a commitment to delivering top‑tier AV experiences.
• Ability to work independently and collaboratively in a fast‑paced, dynamic environment.
• Physical capability to lift and move AV equipment and perform setup and breakdown tasks as needed.
• Valid driver’s license.

At NWN, we provide a comprehensive benefits package including medical, dental, vision, Health Savings Account (HSA), Flexible Spending Accounts (FSAs), disability and life insurance, a 401(k) with company match, unlimited PTO, paid company holidays, hybrid/remote work options, paid bonding leave for eligible employees, employee discounts, and an Employee Assistance Program (EAP). Additional offerings include accident, critical illness, long‑term care, hospital indemnity coverages, legal and identity theft protection, pet insurance, supplemental life insurances, referral bonuses, charitable donation matching, and allowances for eligible roles.

NWN is an Equal Opportunity

Employer:

NWN provides equal employment opportunity to all employees and applicants for employment free from unlawful discrimination based on race, color, religion, gender, age, national origin, disability, veteran status, marital status, sexual orientation, or any other status or condition protected by local, state or federal law.

Mid‑Senior level

Full‑time

Other