AVP, Technology – PayPal Savings Technology Lead

Role Summary/

Purpose:

The AVP, Pay Pal Savings Technology Lead is responsible for providing technical expertise and process execution to support the Pay Pal Savings program. This individual acts as the technical point of contact, coordinating technology oversight, program delivery, solution architecture, governance, audits, issue management, and support the identification of key technology risks. This role will be responsible for oversight across cross‑functional and cross‑client teams to ensure compliance with Synchrony standards.

The role involves technical leadership over the Pay Pal Savings program, acting as the primary liaison between Pay Pal and cross‑functional teams, and ensuring all phases of the SDLC meet Synchrony’s governance, audit, and risk requirements.

We’re proud to offer you choice and flexibility. At Synchrony, you may work from home, near one of our Hubs, or in one of our offices. Occasionally you may be required to commute for in‑person engagement activities such as business or team meetings, training, and culture events.

• Partner with key stakeholders (GM, Pay Pal leaders, product and technology leads, architects) to implement deposit product features and communicate status throughout project execution.
• Provide oversight of all SDLC phases, including technical requirements, design/architecture, build, testing, QA, and production deployment.
• Manage technology relationships with Pay Pal and internal cross‑functional business and technology teams.
• Support project and program management for the Pay Pal Savings program, focusing on Synchrony governance and oversight requirements of Pay Pal‑led initiatives.
• Coordinate internal cross‑functional work streams to keep leadership updated on program status.
• Analyze production defects, troubleshoot systems, identify root causes, and implement fixes.
• Own technology L3 governance activities for Pay Pal Savings, including ongoing assessment of key operational risks (RCSA’s) and effectiveness of controls.
• Act as the primary technical liaison for internal and external audits, coordinating documentation requests, managing responses, and driving resolution of audit findings.
• Document IT oversight governance of key processes, reviews, controls, and governance processes, including projects, production incidents, and disaster recovery testing.
• Participate in issue management processes including Enterprise Governance, Risk Management and Compliance (EGRC).
• Perform other duties and/or special projects as assigned.

• Bachelor’s degree in Computer Science, Engineering, or a related field with a minimum of 4+ years of experience in Information Technology; or a High School diploma with a minimum of 8 years of experience in IT.
• Prior experience as a technical lead, technical project or program manager.
• Experience owning and delivering mission‑critical projects on time and within budget.
• Willingness to work in a fast‑paced environment with Pay Pal and internal cross‑functional teams.
• Ability to develop and maintain strong collaborative relationships at all levels across IT and business stakeholders.
• Excellent written and oral communication skills; adept at presenting complex topics, influencing, and executing with timely, actionable follow‑through.

• Prior work experience in a Banking/Fin Tech company.
• Ability to drive strong partnerships with second‑line teams.
• Demonstrated ability to manage complexity and multiple initiatives.
• Experience in retail deposits, regulatory, or risk.
• Experience dealing with sensitive data and software development in a highly regulated environment.
• Demonstrated experience working with partners and clients.
• Leadership experience operating at a strategic level within a cross‑functional team.
• Experience operating as part of a cross‑functional team.
• Use of advanced technical & analytical competencies to drive effective strategic goals.
• Advanced experience with SAS/SQL or other related analytic tools.
• Experience leading QA teams.
• Experience with client/partner management.

Grade / Level: 11

Salary range: $90,000.00 - $ USD annual. Eligible for an…