Project Manager, IT Project Manager

Job Summary

The Office of Institutional Success and Decision Support (OISDS) seeks an experienced Project Manager dedicated to the implementation and stewardship of an enterprise CRM focused on the entire student lifecycle. The project, known as Project Europa, consists of the Polaris applicant portal (Phase
1) and the Polaris student portal (Phase
2), with Phase 3 forthcoming to support the Office of Development and Alumni Relations. Under the direction of the Associate Vice President in OISDS and collaborating with leaders from Enrollment Management, Academic Affairs, Student Affairs, Information Technology, Budget and Finance, and external vendors, the role ensures that key projects related to the CRM implementation are executed on time, within scope, and with strong stakeholder engagement.

The Project Manager supports the initial implementation and coordination of a robust project governance structure that includes multiple committees engaged in planning, execution, monitoring, and ongoing evolution of the project. While not primarily technical, experience and knowledge managing system implementation projects are important, as are strong interpersonal and communication skills. The Project Manager is a critical source of continuity to ensure the successful evolution and institutionalization of the enterprise CRM.

Bachelor's Degree in Business or Technology and/or Project Management with 5‑7 years’ experience in managing multiple small to medium complex projects or a complex technology project. An equivalent level of education or experience is also acceptable.

• Project Management Professional Certification preferred
• Demonstrated experience and knowledge managing system implementation projects in higher education or other public sector settings
• Candidates should understand the scope, quality, schedule, budget, resources and risks normally associated with systems implementation projects
• Candidates should possess analytical, decision‑making and problem‑solving skills
• Demonstrated ability to organize and lead projects on time and on budget

To the extent this position requires the holder to research, work on, or have access to critical infrastructure as defined in Section 117.001(2) of the Texas Business and Commerce Code, the ability to maintain the security or integrity of the critical infrastructure is a minimum qualification to be hired and to continue to be employed in the position.

• Coordinates day‑to‑day project management activities across multiple phases of the CRM project.
• Develops and maintains detailed project plans, schedules, and task lists.
• Prepares agendas, tracks decisions, and monitors action items for project meetings.
• Tracks milestones, deliverables, and risks, escalating issues as appropriate.
• Supports the collection and documentation of project requirements, testing activities, evidence of compliance, and stakeholder feedback.
• Prepares project status reports and executive‑level summaries for senior leadership.
• Facilitates communication and collaboration across departments, committees, and external partners.
• Coordinates with internal and external units to ensure accuracy and up‑to‑date communication vehicles including websites, electronic forms, and written communication assets.
• Maintains organized project documentation and ensures proper archiving of records.

This position is eligible for a hybrid work schedule, with at least two days per week work remotely. The employee must be located within the Dallas/Fort Worth Metroplex area and be available to be on campus for work activities as scheduled and/or with 24‑hour notice. Completion and approval of a UT Dallas Remote Work Agreement will be required upon employment, and use of personal computer, internet, and other standard equipment may be required.

Remote work arrangements are subject to regular review and re‑approval and may be cancelled at any time.

UT Dallas is an Equal Opportunity Employer with an employee‑friendly and supportive work environment. Our…