Resilience Support Specialist

Overview

Control Risks is seeking a dynamic and detail-oriented Resilience Support Specialist to join our embedded consulting team supporting a leading Fortune 50 technology client. This role is ideal for a proactive professional based on the East Coast who thrives in fast-paced environments and is ready to collaborate across global time zones. You’ll play a key role in strengthening operational resilience by supporting disaster recovery exercises, managing critical tasks, and ensuring seamless communication with client leadership.

If you’re organized, tech-savvy, and passionate about delivering exceptional support, we want to hear from you.

This role is looking for an employee to be based on the East Coast. It is not a cyber security role.

This position is scheduled for an 18 month period.

• Work closely with the client’s resilience team to support disaster recovery exercises within the client’s data center environment.
• Take notes during major trainings and synthesize the information to be passed along to client leadership.
• Provide exceptional support to the resilience by managing tasks efficiently and prioritizing work schedules as needed.
• Communicate clearly and professionally, both in person and on camera, demonstrating excellent verbal and written skills.
• Utilize current technology tools and software to complete assignments and facilitate team collaboration.
• Maintain timely and accurate delivery of assignments, with a clear understanding of timeline deliverables.
• Demonstrate familiarity with ticketing applications to manage and resolve support requests.
• Apply knowledge of Excel and other Microsoft application products to support reporting and analysis functions.
• Leverage a data center background and audit skills, if available, as an added advantage in handling specialized tasks.

• 2-5 years of experience in security, GSOCs, Disaster Recovery, or Business Continuity environments.
• Energetic and enthusiastic approach to work.
• Flexible availability for global working hours.
• Creative thinker with strong organizational skills.
• Proficient in using current technology tools and MS application products, including Excel, Word, PowerPoint, Outlook.
• Excellent communication skills, both verbal and written.
• Ability to speak clearly and confidently in person and on camera.
• Strong task orientation with a commitment to timely delivery.
• Familiarity with ticketing applications.
• Data center experience and audit capabilities are a plus.
• Located on the East Coast of the US.
• Ability to prioritize workload and adapt to changing schedules.

• Compensation range $70, per year, with exact compensation offered depending on job‑related knowledge, skills, and experience.
• Competitive benefits package including medical, prescription, FSA, dental, vision, life and AD&D, voluntary life and AD&D, disability benefits, voluntary benefits, 401(k) retirement, Nationwide Pet Insurance, Employee Assistance Program.
• Discretionary bonus scheme that incentivizes and rewards individuals based on company and individual performance.
• Hybrid working arrangements with emphasis on in‑person time together – in the office and with our clients – while supporting flexible and remote working.
• Control Risks offers a competitively positioned compensation and benefits package that is transparently summarized in the full job offer.

Control Risks is committed to a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status. If you require any reasonable adjustments to be made in order to participate fully in the interview process, please let us know and we will be happy to accommodate your needs.

Control Risks participates in the E-Verify program to confirm employment authorization of all newly hired employees. The E-Verify process is completed during new hire onboarding and completion of the Form I-9, Employment Eligibility Verification, at the start of employment. E-Verify is not used as a tool to pre‑screen candidates. For more information on E-Verify, please visit (Use the "Apply for this Job" box below)..