Senior Salesforce Business Analyst

Booksy is a global team focused on helping people thrive every day. We empower entrepreneurs to build successful businesses and support customers arrange "me time" moments. Working in a scale‑up with limited resources is challenging, but those who enjoy bringing order to chaos, innovatively solving problems, and navigating ambiguity will thrive.

As a Senior Salesforce Business Analyst
, reporting to the Salesforce Architecture Manager
, you will support end users, drive adoption, ensure data governance, and enable process improvements through Salesforce and related ecosystems. You will collaborate with Sales, Customer Success, Product, and other cross‑functional teams.

• Design and implement Salesforce solutions across multiple projects, collaborating with cross‑functional groups, departments, and external vendors.
• Perform complex business and system analysis to optimise processes through end‑to‑end user‑centric solutions.
• Document diagrams of current and future state, user stories, requirements, identify gaps, and discover automation opportunities.
• Translate functional problems into technical requirements aligned with best practices.
• Research and champion workflow and technology initiatives, recommending improvements.
• Create and present solution designs via diagrams, presentations, and verbal communication.
• Facilitate requirement‑gathering sessions, solution presentations, feature demos, and support end‑user acceptance testing.
• Propose solutions to optimise Salesforce performance, increase adoption, and enhance user experience.
• Measure productivity impacts and key metrics resulting from new processes and technologies.
• Provide post‑project go‑live support and change‑management.
• Maintain business documentation.

• 5+ years as a Business Analyst.
• Ability to understand requirements and convert them into solution designs.
• Experience with diverse business solutions.
• Previous Salesforce experience with Sales, Service, Marketing clouds.
• Analytical, creative problem‑solving abilities.
• Deep understanding of systems and automation in end‑to‑end business processes.
• Excellent time management, communication, presentation, and interpersonal skills.
• Experience with Revenue and Data cloud, Agentforce (not required).
• Mandatory Salesforce Administrator and Salesforce Platform App Builder certificates.
• Nice to have:
  Salesforce Sales Cloud, Service Cloud, Data Cloud, and Marketing Cloud consultant certifications.

• Opportunity to be part of a fast‑growing beauty marketplace.
• Flexible working hours and remote work within your country.
• Welcoming team ready to help.
• International growth across six countries.
• Additional benefits varying by location.

We work in a highly creative and diverse industry and aim to create an inclusive environment for all. We welcome people from all backgrounds and committing to fair consideration in our hiring process. If you have any accessibility needs or require reasonable adjustments during the interview process, please contact us so we can best support you.

Please submit your application and CV in English to ensure a successful review.