Manager​/Sr. Manager - Implementation & Customer Enablement

Route Genie is a modern, all-in-one software platform designed for medical transportation providers. We help businesses streamline and automate routing, scheduling, dispatching, billing, and fleet management—empowering them to reduce costs, improve on‑time performance, and deliver better service to their customers and communities.

• Impactful Mission: Help expand access to healthcare transportation by powering the technology behind it.
• Technical Challenge: Lead the modernization of a mission‑critical platform that customers love and shape its next era.
• Customer‑First Approach: From initial implementation through long‑term support, our team builds solutions to support our customers for the long term.
• Proven Results, Fast Innovation: Our platform empowers customers to complete more trips with the same fleet, cut down on no‑shows, and improve billing accuracy. We are continuously innovating and investing in our platform so our customers can improve their operations
• Culture of Collaboration & Improvement: You’ll work alongside a team of passionate problem‑solvers who share knowledge freely, celebrate wins together, and push each other to do their best work.
• Room to Grow: At Route Genie, you’ll have opportunities to expand your skills, take on new challenges, and innovate in a fast‑moving environment where your contributions truly matter. Join a profitable, capital‑backed company with ambitious growth targets

We know great work starts with a supportive environment. Here’s what we offer:

• Competitive pay with annual bonus opportunity
• Medical insurance with employer contribution to support your health and well‑being
• 100% employer‑paid dental and vision plans
• Paid time off, holidays, and flexible core business hours
• 401(k) retirement plan with company match
• Company paid parking in a covered parking garage
• Professional development opportunities, including training and conferences
• A collaborative, mission‑driven culture where your impact is seen and valued

In this role, you’ll lead the way in transforming how we onboard and scale customers. This role is not just about executing implementations — it’s about reimagining them. You will design and deliver efficient, automated, and customer‑centric onboarding processes that reduce time‑to‑value, support growth at scale, and set the foundation for long‑term customer success.

This is an onsite position (Monday–Friday) with flexible core business hours and work from home days. The salary range is $80,000-$110,000 per year, based on experience, plus bonus opportunity.

• Own and oversee the end‑to‑end implementation process, including managing and supporting Implementation Associates, from kickoff through customer go‑live, ensuring smooth adoption and measurable outcomes.
• Design and deploy automation tools, templates, and playbooks that streamline onboarding for high‑volume growth customers.
• Collaborate with Product and Engineering to influence features that improve implementation efficiency and customer experience.
• Partner with Customer Success to ensure seamless handoff and continuity of customer outcomes.
• Continuously analyze and improve implementation metrics (time‑to‑value, activation, satisfaction).
• Build repeatable processes and training content (e‑learning, in‑app guides, knowledge base) that empower customers and internal teams.
• Act as a voice of the customer, feeding implementation challenges and insights into product roadmaps.

• 5–10 years in SaaS implementation, onboarding, customer success, or product operations.
• Proven experience designing scalable, automated workflows in customer onboarding.
• Strong project management skills; ability to manage multiple complex implementations.
• Excellent problem‑solving and communication skills.
• Comfort working cross‑functionally with product, engineering, and customer‑facing teams.
• Bonus: background in instructional design, process automation tools (Zapier, Salesforce, etc.), or healthcare/transportation SaaS.

At Route Genie, your efforts will directly support our mission to connect people and care by powering the technology that moves them. If you’re ready to bring your skills to a collaborative, fast‑moving team, we’d love to hear from you—apply today!