ITSM Desktop and Hardware Support Specialist

Address:322 Rhett Street,Greenville,South Carolina,United States-29601

Purpose Financial, Inc. is an innovative consumer financial services company that offers a diverse suite of credit products, promoting financial inclusion and meeting consumers wherever they are. Through its brands, the company is committed to helping customers achieve their version of financial stability in the moment and in the future. Since 1997, Purpose Financial has been a pioneer in the consumer credit and financial services market offering money solutions in over 800 storefronts locations and online lending.

Providing services in over 23 states, Purpose Financial employs over 2,500 team members.

At Purpose Financial we are always on the lookout for motivated individuals who share in our values of mutual respect to join our team of outstanding professionals.

We offer:

• Competitive Wages
• Health/Life Benefits
• Health Savings Account plus Employer Seed
• 401(k) Savings Plan with Company Match
• Paid Parental Leave
• Company Paid Holidays
• Paid Time Off including Volunteer Time
• Tuition Reimbursement
• Business Casual Environment
• Rewards & Recognition Program
• Employee Assistance Program
• Office in downtown Greenville that offers free parking, onsite gym, free snacks/drinks

To learn more about Purpose Financial visitPurpose Financial Website .

This position is on-site at our Spartanburg, SC location and will not include remote work. The position reports to the Manager, ITSM Desktop and Hardware Support and is responsible for Desktop, Hardware Support and Asset Management to support the business and IT roles within Purpose Financial. This role requires the successful candidate to quickly gain an understanding of our architecture, support needs of the IT environment and liaison with other IT units to handle escalations, end-user support, event support and other responsibilities as assigned.

Support

• Handle internal inventory in the warehouse including tracking, stacking and shipping/receiving of equipment as needed.
• Handle external inventory within the company including all asset management.
• Investigate, diagnose and repair returned equipment such as printers and laptops.
• Investigate, diagnose and resolve problems with end user hardware and software
• Respond to escalations from ITSM Service Desk and other IT teams
• Work as needed across all areas of IT Service Management when requested
• Assist all areas of IT with software changes, installations, licensing including Active Directory and Exchange Adds/Changes/Terms, etc. as needed
• Hardware/Software installs, upgrades and preventive maintenance
• LAN, Wi-fi and VPN Support
• Azure/Entra, Intune, and JAMF support
• Windows Enterprise/ MacOS/ Microsoft Application Support

Influence

• Take ownership of support issues and push them to resolution
• Take ownership of specific projects and push to completion
• Identify opportunities for improvement in support of end users
• Act as a liaison with other departments regarding end user hardware and software support, training and recommendations
• Manage IT department documentation

Maintain

• Maintain documentation on technical processes
• Maintain Asset Management Database
• Perform quarterly inventory in the warehouse
• Maintain physical inventory in the warehouse

Accountability

Understand, adhere to and enforce all corporate policies including, but not limited to, Code of Ethics and Information Security Policies.

Bachelor’s Degree or relevant experience. Industry certifications in IT hardware and software or equivalent experience. Microsoft 365, Intune, Azure/Entra, and Apple and JAMF certifications preferred.

4+ years experience handling hardware support. 2+ years in asset management. Break/fix experience with printers, laptops, computers a must. Experience with using an enterprise break/fix ticketing system such as Service Now. Advanced end user hardware knowledge. Advanced knowledge of Microsoft Office products, Active Directory, Windows 10/11, MacOS, Power Shell, Azure/Entra and Intune. Basic SQL knowledge.

Excellent written and verbal communications skills as would be needed to communicate in person, by phone, and through email, with the persistence in seeking resolutions in a timely effective manner. Adaptability and flexibility to changing environments. Knowledge and experience of IT Service Management. Ability to read, write, evaluate, and apply information. Ability to interact professionally and exhibit appropriate social skills. Ability to follow and understand basic internal IT processes.

Ability to understand and ensure compliance with policies, procedures, and laws governing our industry/business and products. Ability to understand the management of enterprise systems and change tracking. Ability to quickly gain a detailed understanding of the loan processing and management systems, as well as the production and test environment infrastructure. Ability to develop and maintain positive business…