Enterprise Account Manager; REMOTE OK

The mission of Arkose Labs is to create an online environment where all consumers are protected from online spam and abuse. Recognized by G2 as the 2025 Leader in Bot Detection and Mitigation, with the highest score in customer satisfaction and largest market presence four quarters running, Arkose Labs offers the world's first $1M warranties for credential stuffing and SMS toll fraud.

With 20% of our customers being Fortune 500 companies, our AI‑powered platform combines powerful risk assessments with dynamic threat response to undermine the strategy of attack, all while improving good user throughput. Headquartered in San Mateo, CA, with employees in London, Costa Rica, Australia, Spain, India, and Argentina. Arkose Labs protects enterprises from cybercrime and abuse.

As an Enterprise Account Manager at Arkose Labs, you will drive revenue growth within our most strategic accounts. This role focuses on expanding relationships with Fortune 500 companies protecting themselves from sophisticated fraud and bot attacks. You'll navigate complex, technical sales cycles while partnering cross‑functionally to deliver exceptional customer outcomes.

Account Growth & Expansion

• Own and execute expansion strategy for assigned enterprise accounts ($500K+ ARR)
• Identify and close upsell, cross‑sell, and multi‑product opportunities
• Drive enterprise‑wide platform adoption across business units and geographies
• Build and execute multi‑year strategic account plans targeting 30%+ net revenue retention

Complex Deal Management

• Orchestrate sophisticated sales cycles involving multiple stakeholders, business units, and decision makers
• Navigate enterprise procurement processes, security reviews, and legal negotiations
• Lead commercial discussions including pricing, contract structuring, and ROI justification
• Partner with Solutions Engineering, Product, Legal, and Customer Success to advance deals

Executive Relationship Building

• Develop C‑level relationships with CISOs, fraud leaders, and business unit executives
• Understand customer strategic initiatives and business priorities
• Position Arkose as a strategic partner, not a vendor
• Conduct Executive Business Reviews demonstrating business impact and ROI

• Experience selling to CISOs, fraud teams, or security organizations
• Background in SaaS or technical security solutions
• Knowledge of MEDDPIC, Command of the Message, or similar methodologies

At Arkose Labs, our technology‑driven approach enables us to make a substantial impact in the industry, supported by a robust customer base consisting of global enterprise giants such as Microsoft, Roblox, and more. We’re not just a company; we’re a collaborative ecosystem where you will actively partner with these influential brands, tackling the most demanding technical challenges to safeguard hundreds of millions of users across the globe.

Why do top tech professionals choose Arkose Labs?

• Cutting‑Edge Technology:
  Our high‑efficacy solutions, backed by solid warranties, attract leading, global enterprise clients.
• Innovation and Excellence:
  We foster a culture that emphasizes technological innovation and the pursuit of excellence, ensuring a balanced and thriving work environment.
• Experienced Leadership:
  Guided by seasoned executives with deep tech expertise and a history of successful growth and equity events.
• Ideal Size:
  We’re structured to be agile and adaptable, large enough to provide stability, yet small enough to value your voice and ideas.

• Competitive salary + Equity
• 401k plan
• Robust benefits package – 85% medical, dental, vision coverage for employees and 75% for dependents
• Flexible PTO
• Life insurance coverage
• Short and Long Term Disability Insurance paid by the company
• Generous nationwide parental leave policy
• Well‑being package including mental health and gym discounts
• Flexible working hours to support personal well‑being and mental health
• Employee Assistance Program

Arkose Labs is an Equal Opportunity Employer that makes employment decisions without regard to race, color, religious creed, national origin, ancestry, sex, pregnancy, sexual orientation, gender, gender identity,…