Retention Operations Analyst

Overview

Employer Industry: Payment Technology Solutions

• Salary up to $80,000 per year
• Comprehensive benefits package including medical, dental, vision care, and retirement options
• Opportunity for career advancement and growth within a dynamic team
• Work remotely with flexibility
• Engage in meaningful work that impacts customer retention and satisfaction
• Collaborative environment focused on innovation and data-driven decision-making

• Analyze customer data to identify trends and potential issues affecting retention
• Establish frameworks for comparing operational data and retention trends across different markets
• Partner with the data science team to enhance predictive modeling to reduce attrition
• Develop reports, dashboards, and presentations to share insights with stakeholders
• Collaborate with cross-functional teams to drive process improvements based on data outcomes

• Bachelor’s Degree
• Minimum of 2-4 years of related professional experience
• Technical expertise in data analysis tools such as Excel, SQL, Python, or visualization platforms
• Strong analytical skills with the ability to interpret complex data and provide actionable insights
• Excellent communication skills for presenting data-driven insights to diverse audiences

• Master's Degree
• Related professional experience in the credit card industry
• Proficiency in statistical analysis and data modeling techniques

#Payment Technology #Data Analysis #Remote Work #Career Growth #Customer Retention #Equal Opportunity Employer

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