IT Support Assistant
Town of Poland, Jamestown, Chautauqua County, New York, 14701, USA
Listed on 2026-01-23
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IT/Tech
Technical Support, IT Support, HelpDesk/Support
Overview
About Us
At Kreato Global
, we provide high-quality language solutions, including Over-the-Phone Interpretation (OPI), Video Remote Interpretation (VRI), and American Sign Language (ASL) services. We work with leading Language Service Providers to eliminate communication barriers around the world.
Kreato Global | BPO and Language Solutions is seeking a proactive and detail-oriented Remote IT Support Assistant, based in Latin America
, to ensure the proper functioning of our systems and platforms. You will play a key role in providing technical support to interpreters, staff, and candidates, especially by resolving issues related to evaluation and training platforms.
- Provide technical support and troubleshoot connectivity, audio, video, or access issues during assessments and training sessions.
- Offer real-time assistance to users experiencing difficulties with interpretation or testing platforms (browser setup, microphone, camera, permissions, etc.).
- Manage user accounts, credentials, and access permissions across platforms.
- Conduct IT checks to ensure that candidates meet client technical requirements.
- Assist in the installation and configuration of internal applications and platforms.
- 1 to 2 years of experience in technical support, Help Desk, or systems administration (Call Center S1+ experience is a plus).
- Intermediate to advanced proficiency in Excel.
- Strong troubleshooting skills for hardware, software, and web-based applications.
- Advanced English level (spoken and written).
- Bachelor’s or technical degree in Systems Engineering or Computer Science.
- Medium time with availability to handle emergency technical requests as needed.
- 100% remote position.
- Salary in USD.
- Medium-time schedule.
- Growth and development opportunities within a global company.
- Collaborative and multicultural work environment.
If you are passionate about technology and enjoy helping others overcome technical challenges, we’d love to meet you! Apply today and become part of Kreato Global’s growing team.
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