Salesforce CPQ Business Analyst - Remote

Salesforce CPQ Business Analyst - 100% Remote

Position: Salesforce CPQ Systems Analyst

Duration: 1 year, extendable for another year based on performance.

Location: 100% Remote (Eastern or Central Timezones)

The Systems Analyst II will work with users, developers, and IT staff to support the Software Development Lifecycle: requirements gathering, business process documentation, system functional and technical design, quality assurance, support, and implementation. The role requires knowledge of agile methodologies, system design, technical writing, enterprise and web applications, desktop applications, and database systems. The analyst will lead low‑complexity projects and assist on higher‑complexity projects.

• Leads Requirements Gathering sessions to formulate and define objectives using various research and fact‑finding techniques, such as story mapping, prototyping, questionnaires, surveys, interviews, sampling, observation, working sessions, and walkthroughs.
• Assists in developing and maintaining a prioritized backlog of business needs in the form of User Stories.
• Translates User Stories into workflow and procedural changes and specifications for system modifications.
• Prepares functional, system and technical program specifications and requirements using a structured approach.
• Ensures requirement statements are complete, consistent, concise, traceable, unambiguous and verifiable and that they conform to defined standards.
• Clearly communicates business needs to development teams in an organized and timely manner using the principles of lean agile software development.
• Develops and maintains system and business process documentation.
• Works with software developers to help them understand requirements and to ensure the completeness and accuracy of related documents and specifications.
• Provides end‑user notification and training for new or changed system functionality either in person, through documentation, or through web‑based training.

• Works within an agile framework to facilitate development teams consistently delivering business value in an environment with rapidly growing business needs.
• Applies business and technology expertise to improve business processes and support critical system strategies.
• Maintains a development team backlog by writing User Stories and facilitating User Story refining sessions.
• Designs solutions to business needs.
• Clearly and concisely communicates business needs and proposed solutions to development teams through a combination of methods (verbal, written, and visual) appropriate to the need.
• Develops and maintains system and business process documentation.
• Participates in Quality Assurance cycles and executes testing to ensure applications satisfy end‑user requirements using a standard process and testing methodology.
• Actively participates in reviews of specifications, requirements, etc. to develop, document and implement repeatable test plans.
• Works with end users and developers to proactively diagnose problems through research, analysis, and understanding of requirements.
• Participates in technical design reviews to help identify issues early in the development lifecycle.
• Utilizes skills such as SQL or other tools to gain an understanding of system behavior and usage.
• Works closely with the Manager, IT Delivery Solutions to assist in management and planning of IT projects.
• Works closely with other IT teams to plan work effectively.
• Works within IT policies and procedures to ensure compliance to regulatory controls including but not limited to SOX.
• Aides in the IT general controls processes related to auditing, monitoring, approvals and validation.

• Diagnoses and manages software defects and system anomalies to a successful resolution.
• Consults with end‑users concerning corrective actions as needed in a calm and professional manner.

Best Regards,
Chetna
(D)
(Fax)

Truth Lies in Heart