Business Operations Lead , NY, Remote

Location

New York, NY

Full time

Hybrid

Operations

At Rain, we’re rebuilding the global financial pipes money flows through. Our infrastructure makes stable coins usable in the real world by powering credit card transactions, cross-border payments, B2B purchases, remittances, and more. We partner with fintechs, neobanks, and institutions to help them launch solutions that are global, inclusive, and efficient. If you’re curious, bold, and excited to help shape a borderless financial system, we’d love to talk.

Operating at the epicenter of stablecoin innovation means moving fast and thinking globally. Our team reflects the diverse, international audiences we serve. We hire people who stay agile as the tide ebbs and flows, fix what’s broken without waiting, chase trends before they peak, and remember to have fun through it all.

Rain is seeking a Business Operations owner to design, scale, and continuously improve our internal processes. You’ll own the automation roadmap across teams, reduce manual work, and build the operating system—cadences, metrics, and tooling—that helps Rain move faster with fewer errors.

• Map critical workflows end-to-end, identify bottlenecks, and redesign processes with clear SLAs, owners, controls, and documentation.

• Build and ship automations that integrate our core tools and data; deprecate redundant steps and measure impact.

• Stand up BI and ops dashboards for lead indicators (cycle time, accuracy, throughput, backlog) and drive a closed-loop improvement cadence.

• Run a cross-functional intake process, manage a quarterly automation roadmap, and deliver projects on time with crisp change management.

• Improve data quality and governance—taxonomy, access, audit trails—partnering with Compliance to keep us audit-ready.

• Create playbooks and enablement docs, training, office hours, so teams can self-serve and maintain high standards as we scale.

• 6–10+ years in Biz Ops/Strategy at a high-growth tech company; you’ve owned cross-functional process and tooling.

• Proven track record delivering automations and measurable outcomes

• Strong systems thinking and program management; you turn ambiguous problems into scoped roadmaps with milestones and accountability.

• Analytical chops (spreadsheets + comfort with SQL or equivalent) and a habit of instrumenting everything you ship.

• Excellent written communication and stakeholder management

• Hands-on experience with no/low-code and integration tools

• Experience applying AI/LLM tools to automate operations (assistants, triage, data validation, document generation).

Our team works hard, so we make sure our benefits do too. Here’s what you can expect as a Rainmaker:

• Top-tier coverage:
  We cover 95% of Medical, Dental, and Vision premiums.

• 401(k) with matching:
  Invest in your future, just like we’re investing in ours.

• Ownership that matters:
  Every team member gets equity because we believe in building together.

• Work your way:
  Flexible hybrid setup with a prime SoHo office for NYC-based teammates.

• Unlimited PTO:
  Because time to rest and reset is just as important as time to ship.

• Product-first perks:
  Monthly budget to test our cards and features like a real user.

• Wellness support:
  Monthly stipend to spend on fitness, therapy, or whatever keeps you thriving.

• Home office setup:
  One-time stipend to create a space that works for you.

• Team connection:
  Frequent company events, team dinners, and offsites to stay connected.

Compensation will vary based on experience from $175,000-$240,000