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Remote ITIL ITSM Quality Analyst | KPI & Compliance

Remote / Online - Candidates ideally in
Brooklyn, Kings County, New York, 11210, USA
Listing for: Bosch Global Software Technologies Private Limited
Full Time, Remote/Work from Home position
Listed on 2026-01-23
Job specializations:
  • IT/Tech
    IT Business Analyst, IT Consultant, IT Support, Systems Analyst
Salary/Wage Range or Industry Benchmark: 60000 - 80000 USD Yearly USD 60000.00 80000.00 YEAR
Job Description & How to Apply Below
A leading technology firm is seeking an IT Service Operations Analyst to support service quality governance and compliance across various ITSM processes. The ideal candidate should have 4–7 years of experience in ITSM operations, with strong analytical skills and expertise in ITIL processes. You'll perform structured audits, produce KPI reports, and help improve service delivery. This is a full-time remote position based in Brooklyn, NY, offering a collaborative environment with a focus on continuous improvement.
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