ServiceNow Architect​/Developer; REMOTE

Koniag Technology and Infrastructure Solutions, LLC
, a Koniag Government Services company, is seeking a Service Now Architect/Developer to support KTIS and our government customer. This position requires the candidate to be able to obtain a Public Trust. This is a remote position.

We offer competitive compensation and an extraordinary benefits package, including health, dental, and vision insurance, 401(k) with company matching, flexible spending accounts, paid holidays, three weeks of paid time off, and more.

Koniag Technology and Infrastructure Solutions (KTIS) is seeking an experienced Service Now Architect/Developer with specialized expertise in Service Now Customer Service Management (CSM). The ideal candidate will have extensive knowledge of Service Now platform architecture, strategic implementation planning, and enterprise-level solution design with particular emphasis on CSM capabilities. This role is essential in designing scalable, efficient Service Now solutions that align with business objectives and enhance customer service operations.

The Service Now Architect/Developer will be responsible for leading the design, development, and optimization of enterprise-level Service Now solutions with a focus on Customer Service Management. This role combines hands-on development with architectural leadership, ensuring scalable, secure, and high-performing Service Now solutions aligned with business objectives.

The ideal candidate has deep technical expertise across Service Now modules, strong architectural decision-making skills, and the ability to collaborate with stakeholders, developers, and platform owners.

Principal responsibilities will include, but are not limited to:

• Serve as the Service Now technical architect, defining platform architecture, design standards, and best practices.
• Design scalable, reusable, and secure Service Now solutions across multiple modules.
• Review and approve technical designs, integrations, and customizations.
• Ensure alignment with Service Now out-of-the-box capabilities and long-term roadmap.

• Lead hands-on development using JavaScript, Glide APIs, UI Policies, Business Rules, Script Includes, and Client Scripts.
• Configure and customize Service Now applications while minimizing technical debt.
• Develop and support integrations using REST/SOAP APIs, MID Server, and third-party systems.
• Support upgrades, patches, and platform enhancements.

• Mentor and guide Service Now developers and administrators.
• Partner with business stakeholders to translate requirements into technical solutions.
• Conduct code reviews and enforce development standards.
• Collaborate with security, infrastructure, and enterprise architecture teams.

• Ensure platform performance, availability, and security.
• Define and maintain development lifecycle processes (CI/CD, source control, testing).
• Maintain documentation for architecture, configurations, and integrations.

• Bachelor's degree in Computer Science, Information Technology, or related field.
• 5+ years of Service Now development experience.
• 2+ years in Service Now Architect or Lead Developer role.
• Extensive experience with Service Now Customer Service Management (CSM) module.
• Certified Service Now Developer (preferred).
• Proven track record of successful enterprise-level Service Now implementations.

• Comprehensive knowledge of Service Now platform architecture, capabilities, and limitations.
• Extensive experience designing and implementing Service Now CSM solutions.
• Advanced understanding of Service Now data models, security frameworks, and platform capabilities.
• Strong understanding of Service Now data model, CMDB, and performance optimization.
• Strong expertise in JavaScript and Service Now scripting APIs.
• Strong understanding of enterprise architecture principles and practices.
• Ability to design scalable solutions that accommodate future growth and requirements.
• Experience with Service Now performance optimization and platform governance.
• Strong leadership skills with the ability to guide development teams.
• Excellent communication skills with the ability to explain complex technical concepts to various audiences.
• Experience with Service Now upgrade strategies and release management.
• Knowledge of ITIL practices and customer service management principles.
• Strong problem-solving abilities and analytical thinking.
• Experience with enterprise-level requirements gathering and solution design.
• Understanding of customer experience design and service delivery principles.

• Experience with Service Now platform governance in enterprise environments.
• Knowledge of Service Now AI and machine learning capabilities.
• Background in designing solutions for government agencies or regulated industries.
• Experience with Service Now Field Service Management and related modules.
• Knowledge of…