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IT Help Desk Analyst — Support & Remote Access
Remote / Online - Candidates ideally in
Cary, Wake County, North Carolina, 27518, USA
Listed on 2026-01-23
Cary, Wake County, North Carolina, 27518, USA
Listing for:
HCL America Inc
Remote/Work from Home
position Listed on 2026-01-23
Job specializations:
-
IT/Tech
HelpDesk/Support, Technical Support
Job Description & How to Apply Below
A leading IT services provider is seeking an IT Help Desk Support professional in Cary, NC. Applicants should have a customer-focused attitude and 2-6 years of IT support experience. Responsibilities include managing Service Calls, tracking progress to meet SLAs, and providing technical support across various platforms. Candidates must demonstrate strong communication skills, empathy towards end users, and a solid understanding of the organization's business objectives.
Flexibility to work a 24/7 schedule is essential.
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