IT Technician

Freightserve recruitment are looking for a IT Technician for a well-established IT Company. The role is Remote based working mainly from home, but will be visiting Customer sites around The Chelmsford, Essex areas at least 3 times a week.

The role will lead the planning, execution, and delivery of IT, across a wide range of clients and their various industries. Ensuring alignment with client’s objectives, technical requirements and to The Company standards. This role is pivotal in driving successful outcomes for new service deliveries or infrastructure installations / upgrades and Cyber Security enhancements.

Key Responsibilities:

- * Lead end-to-end delivery of IT, from scoping and planning through to completion and handover.

* Develop and manage project plans, timelines and resource allocation.

* Oversee project execution, proactively addressing risks and issues to ensure successful delivery.

Key Role Aims / Responsibilities / Duties

* The job will involve substantial time on customers sites.

* Job involves making decisions and taking responsibility

VIP Engagement

* Serve as the primary point of contact for stakeholders, managing expectations and ensuring clear communication

* Pro-active communication with client and internal staff.

* Facilitate regular meetings, status updates, and reviews with clients and internal teams.

Operational Oversight

* Coordinate with the service desk and project team to ensure seamless handover and operational readiness of delivered projects.

* Ensure all documentation is complete, accurate, and maintained according to Company's standards.

* Ensure clients goals are met.

* Participate in, schedule and manage site visits to ensure clients receive/experience great service and professional work.

Team Development & Collaboration

* Strive to foster a culture of continuous learning and professional growth yourself, within the project team and through any work with the service desk team.

Required Skills & Experience

* Proven experience in IT, ideally within an MSP or technical services environment.

* Strong knowledge of Microsoft technologies (365, Azure, SharePoint, Intune, Office, Windows Server, Active Directory).

* Experience with project management tools and methodologies (e.g. PRINCE2).

* Excellent communication, leadership, and stakeholder management skills.

* Strong problem-solving skills and a proactive approach to risk management.

* Experience with Kaseya’s portfolio of internal MSP tools and service delivery platforms used by Company (Autotask / IT Glue / Kaseya 365).

As an agency we are fast becoming the number one Freight specialist in the UK. We have a fast growing reputation with most Freight related companies. Freightserve has been established since 1992 working within the Freight Forwarding and Shipping industry