Senior Support Engineer | Europe Remote

Senior Support Engineering (Europe)

The AI orchestration of your wildest imagination. n8n is the open workflow orchestration platform built for the new era of AI. We give technical teams the freedom of code with the speed of no-code, so they can automate faster, smarter, and without limits. Backed by a fiercely inventive community and 500+ builder‑approved integrations, we’re changing the way people bring systems together and scale ideas for impact.

Since our founding in 2019, we’ve grown into a diverse team of over 160 people working across Europe and the US, connected by a shared builder spirit, with our centre of gravity in Berlin. Along the way, we’ve accomplished:

• Cultivated a community of more than 650,000 active developers and builders
• Earned 145k+ Git Hub stars, making us one of the world’s Top 40 most popular projects
• Been ranked as one of Europe’s most promising privately held SaaS startups (4th in Sifted’s 2025 B2B SaaS Rising 100)
• Raised $240m to date, from Sequoia’s first German seed to our recent $180m Series C, bringing us to a $2.5bn valuation
• And we’re grateful for our 94 eNPS score (most companies would call 70 excellent)

That’s the company we’ve built. Now we’d love to see what you can build. If you’re applying, try n8n out – whether you’re technical or not – and share a screenshot of your first workflow with us. The easiest place to start is here: app.n8n.cloud/register.

We are now looking for a Senior Support Engineering in Europe to ensure that all of our users – from enterprise customers to community members – enjoy a best‑in‑class support experience.

You will get a chance to set standards for delighting our customers and develop a deep knowledge of the low‑code & AI landscape while being part of building a best‑in‑class support team.

• Provide technical support to users via tickets, chat, and community forums.
• Diagnose and troubleshoot issues related to n8n, including workflow execution, integrations, and performance.
• Collaborate with the engineering team to escalate and resolve complex technical challenges.
• Create and maintain documentation, FAQs, and knowledge‑base articles.
• Identify common issues and work on solutions to improve product reliability and user experience.
• Contribute to the community by answering questions and sharing best practices.

• 5+ years of experience in a technical support or customer‑facing engineering role (experience with enterprise support is a plus)
• Open to participating in a paid on‑call rotation to provide after‑hours support
• Strong understanding of workflow automation, APIs, and integrations
• Strong knowledge of networking concepts like DNS, HTTP/HTTPS, and TCP/IP
• Good understanding of JavaScript, Node.js, and Docker
• Experience with Kubernetes is a plus
• Excellent problem‑solving skills and attention to detail
• Strong communication skills and ability to explain technical concepts to non‑technical users
• Passion for helping users and improving product usability

• Competitive compensation – We offer fair and attractive pay.
• Ownership – Our core value is to “empower others,” and we mean it—you’ll get a slice of n8n with equity.
• Work/life balance – We work hard but ensure you have time to recharge:
  • Europe: 30 days of vacation, plus public holidays wherever you are.
  • US: 15 vacation days, 8 sick days, plus public holidays wherever you are.
• Health & wellness –
  • Europe:
    We provide benefits according to local country norms.
  • US:
    Multiple low‑premium, low‑deductible medical plans with coverage for individuals and families—plus a no‑cost premium HDHP option with a pre‑seeded HSA—along with dental and vision coverage.
• Future planning –
  • Europe:
    We provide pension contributions according to local country norms.
  • US: 401(k) retirement plan with a 4% employer match.
• Financial security –
  • Europe:
    We provide benefits according to local country norms.
  • US:
    Company‑paid short‑term and long‑term disability insurance, plus life insurance to support you and your loved ones.
• Career growth – We hire rising stars who grow with us! You’ll get €1K (or equivalent) per year to spend on courses, books, events, or coaching to level up your skills.
• A passionate team – We love our…