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Remote Bilingual Service Desk Analyst; English/Portuguese
Remote / Online - Candidates ideally in
City of Albany, Albany, Albany County, New York, 12201, USA
Listed on 2026-01-20
City of Albany, Albany, Albany County, New York, 12201, USA
Listing for:
CAI
Remote/Work from Home
position Listed on 2026-01-20
Job specializations:
-
IT/Tech
HelpDesk/Support, Technical Support -
Customer Service/HelpDesk
HelpDesk/Support, Technical Support
Job Description & How to Apply Below
Location: City of Albany
A global technology services firm is seeking a Bilingual Service Desk Analyst to provide Level 1 technical support to English and Portuguese-speaking users. This remote position requires strong customer service and troubleshooting skills, along with a minimum of 6 months’ experience in a Service Desk role. Candidates must be detail-oriented and able to work weekday mornings. The role includes providing general IT support and ensuring proper documentation of all customer interactions.
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