Customer Success Manager, EMEA

Why consider this job opportunity

• Competitive pay of $60 USD per hour
• Flexible part-time schedule of 20 hours per week
• Opportunity to gain hands‑on experience in a rapidly growing Customer Success environment
• Fully remote position with the ability to work during overlapping UK or Ireland business hours
• Chance to make a significant impact on small businesses through customer support
• Commitment to inclusion and equity within the tech industry

• Triage and respond to customer tickets via email and Zoom
• Diagnose root causes of issues related to API documentation, conditional‑logic workflows, and Liquid templates
• Identify complex issues and escape them to technical support teams as necessary
• Advise customers on strategy and best practices for using Customer.io
• Facilitate onboarding calls and support sessions as needed

• 2–3 years of experience in Customer Success or Technical Account Management in a SaaS environment
• Comfortable communicating with customers via email and video calls
• Proficient in reading API documentation and troubleshooting integrations
• Familiarity with marketing automation platforms such as Customer.io, Marketo, Braze, Iterable, Active Campaign, or Klaviyo
• Ability to ask insightful questions to help customers resolve issues without needing to code

• Experience in a technical support role looking to transition into Customer Success
• Strong skills in creating end‑user friendly guidance from complex concepts
• Passion for advocating for customers while balancing efficiency

#SaaS #Customer Success #Remote Work #Competitive Pay #Inclusion And Equity

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