IT Support Specialist

As a result of our phenomenal growth,
MSS Solutions, LLC has an opening for an IT Support Specialist
. If you are an experienced IT professional who is looking to grow your career and contribute fresh and innovative ideas to serve our customers, this is an opportunity you should explore!

A career at MSS is not just a job – it's collaborating with the business's best talent. It's having a part in building a better future. It's making a difference in people's lives.

The success of MSS is a direct reflection of our team's dedication, passion, and hard work. Since 1996, MSS has taken pride in retaining some of the best talents in the industry by promoting a culture of respect, collaboration, and empowerment.

• Provide support for desktops, laptops, and mobile devices (Windows, macOS, iOS, Android).
• Assist with troubleshooting hardware and software issues, including operating systems and applications.
• Complete firmware upgrades on PC’s.
• Maintain an accurate and up-to-date inventory of all hardware and software assets.
• Track the lifecycle of hardware and software, including procurement, deployment, maintenance, and retirement.
• Instruct and educate end-users on best practices for using IT systems, software applications, and cybersecurity protocols.
• Develop and deliver training materials to help users maximize their technology use efficiently and securely.
• Install applications to meet departmental needs based on policies and standards.
• Participate in projects and completing proof of concepts.
• Monitor network services and equipment proactively to ensure optimal performance.
• Supporting IP telephony and mobile administration.
• Knowledge of MDM (Mobile Device Management)
• Manage user accounts, groups, and permissions in Active Directory.
• Maintain accurate documentation of technical procedures and issues.
• Update knowledge base articles for common issues and solutions.
• Provide technical assistance to on-site and remote employees for hardware, software, and network issues.
• Troubleshoot and resolve problems related to Office 365 applications, email, and collaboration tools.
• Assist users with multi-factor authentication issues using DUO Mobile.
• Deploy and manage endpoint protection.
• Up to 30% travel to remote offices as needed for on-site support and training.
• Other such duties and responsibilities as assigned by the Company from time to time.

• This position requires travel to another regional office occasionally.
• High School Diploma or equivalent certification.
• Knowledge of O365 including Intune, Azure and Exchange.
• Experience with ticketing systems.
• Onboarding and offboarding employees using MSS’s IT platforms.
• A+, MCP, Network +, are a plus.
• Flexibility to work varying hours.
• Ability to communicate technical information to non-technical individuals effectively.
• Strong attention to detail and ability to multitask.
• Be able to work without supervision.
• Problem Solving under pressure.
• Lift up to 50lbs, be able to climb ladders and work in environments such as under desks and small data closets.
• Physical Demands:
  Constant sitting, walking short distances, bending, stooping, twisting, reaching above and/or below shoulder, handling/grasping documents or office equipment, clear speaking and adequate hearing sufficient to communicate effectively and respond appropriately in-person and/or on the telephone, vision sufficient to read source materials and computer screen data, repetitive motions for computer equipment use, lift 50 lbs. occasionally, 5-10 lbs. frequently to lift/carry/move objects, files and documents.
• Must successfully pass a background check and drug test.

At MSS, we value our employees by providing a supportive culture with competitive compensation and a benefits package that continues to evolve based on our business's growth and our employees' needs. Currently, our benefits include:

• 401k with Employer Contributions
• PTO
• Paid Holidays
• Employee Assistance Program
• Long-term Disability
• Short-term Disability
• Flexible Spending Plan
• Health Savings Plan

• If you are unable to apply electronically and require an accommodation, please contact
• MSS Solutions, LLC is an equal opportunity employer and a drug-free environment.
• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.