ServiceNow Event Management Specialist

Description

The Event Management team at Huntington is seeking a Service Now Event Management Specialist. The ideal candidate will have hands‑on experience with Service Now IT Operations Management (ITOM), strong analytical and communication skills, and a solid understanding of monitoring and observability tools. This role requires a broad knowledge of application and infrastructure operations, as well as the ability to collaborate across teams to help those teams develop monitoring/alerting to ensure proactive incident detection and resolution.

• Configure, maintain, and optimize Service Now Event Management and related ITOM modules.

• Integrate monitoring tools, observability platforms, and other management systems with Service Now for automated event correlation and alerting.

• Analyze event data to identify trends, reduce noise, and improve incident response times.

• Collaborate with application and infrastructure teams to ensure accurate CI (Configuration Item) mapping and health monitoring.

• Develop dashboards, reports, and workflows to support operational visibility and decision‑making.

• Work with a team of developers in an Agile scrum environment, delivering value within 2‑week sprint cycles.

• Provide recommendations for improving event management processes and automation.

• Bachelors Degree

• 2 or more years of experience working with Service Now.

• Experience with understanding of ITIL processes and operational best practices.

• Experience with monitoring and observability tools (e.g., Splunk, Dynatrace, Live Action, Aternity, Riverbed, Data Dog, Zenoss, etc.).

• Experience with applications and infrastructure operations (servers, networks, cloud services).

• Experience analyzing complex data

• Service Now Certified Implementation Specialist – ITOM or equivalent certification.

• Excellent communication and collaboration skills—able to work effectively with technical and non‑technical stakeholders.

• Experience working with Service Now ITOM, specifically Event Management.

• Experience with automation and orchestration within Service Now.

• Knowledge of cloud platforms (AWS, Azure, GCP) and hybrid environments.

• Experience with implementing monitoring and observability for applications or infrastructure.

• Experience working in an Agile Scrum environment.

• Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay)

Office

Our Approach to Office Workplace Type

Certain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds: in‑office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.

70,000. Annual

The compensation range represents the low and high end of the base compensation range for this position. Actual compensation will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. Colleagues in this position are also eligible to participate in an applicable incentive compensation plan. In addition, Huntington provides a variety of benefits to colleagues, including health insurance coverage, wellness program, life and disability insurance, retirement savings plan, paid leave programs, paid holidays and paid time off (PTO).

Huntington is an Equal Opportunity Employer.

Tobacco-Free Hiring Practice:
Visit Huntington's Career Web Site for more details.