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Bilingual Remote Service Desk Analyst; French/English
Remote / Online - Candidates ideally in
Trenton, Mercer County, New Jersey, 08628, USA
Listed on 2026-01-20
Trenton, Mercer County, New Jersey, 08628, USA
Listing for:
CAI
Remote/Work from Home
position Listed on 2026-01-20
Job specializations:
-
IT/Tech
Technical Support, HelpDesk/Support, IT Support
Job Description & How to Apply Below
A global technology services firm is seeking a Bilingual Service Desk Analyst to provide Level 1 technical support. This remote position requires excellent customer service and technical troubleshooting skills in both English and French. Candidates should have at least 6 months of experience in technical support and should be able to work 3rd shift hours. The role emphasizes customer satisfaction and proactive issue resolution while maintaining documentation of all support tickets.
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