Technical Support Analyst
Remote / Online - Candidates ideally in
Richmond Hill, Ontario, Canada
Listing for:
Onico Solutions
Full Time, Remote/Work from Home
position
Listed on 2026-01-20
Job specializations:
-
IT/Tech
IT Support, Technical Support, Systems Administrator, HelpDesk/Support
Salary/Wage Range or Industry Benchmark: 50000 - 53000 CAD Yearly
CAD
50000.00
53000.00
YEAR
Job Description & How to Apply Below
Technical Support Analyst
The Technical Support Analyst is responsible for providing technical support via phone, email or portal for our client’s end users and systems.
Responsibilities
Provide first level analysis of an incident and/or a solution to it in order to restore servicePerform remote troubleshooting, installation and repairs using remote support toolProvide access to clients (Permission etc) password resets, unlocking accounts through Active Directory.Communicate degraded and interrupted services (to client) along with providing alternatives for continued operation.Administer and maintain end user accounts, permission, and access rights.Ensure network connectivity of all workstationsMonitor performance of manageable key infrastructure components such as file and print servers, printers, routers, switches & hubs.Move, add and/or update end user technology-related devices which include updating Configuration ItemsPopulate and administer knowledge base and other self-help tools with proven solutions to common technology-related problems.Qualifications
1-2 years of experience in technology support roles1-2 years of experience working in a Service Desk environment is preferred1-2 years experience in Microsoft Active Directory and IP network administrationStrong experience with Windows XP/7 Operating System and Microsoft Office 2007/2010 (Word, Excel, Power Point, MS Project, Visio etc)Experience with Windows 2003/2008 server and administration tools, Lotus Notes (or an equivalent corporate messaging system)Knowledge of advanced computer hardware, including desktops, laptops, printers, switches and wireless devices.Experience with desktop and server operating systems, including Windows and Macs.Application support experience with MS Office Suite, Google Apps.Keen attention to detailProven analytical and problem-solving abilitiesAbility to effectively prioritize and execute tasks in a high-pressure environmentStrong interpersonal skillsThis is a remote work from home position, located in Toronto, ON with an annual salary of $50,000.00 – $53,000.00 plus benefits.
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