Technical Support Specialist | EMEA

Who We Are Is What We Do

Deel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 150+ countries—helping businesses scale smarter, faster, and more compliantly.

Among the largest globally distributed companies in the world, our team of 7,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture that drives continuous learning and innovation for our customers.

As the fastest-growing SaaS company in history, Deel is transforming how global talent connects with world‑class companies—breaking down borders that have traditionally limited both hiring and career opportunities. We're not just building software; we're creating the infrastructure for the future of work, enabling a more diverse and inclusive global economy. In 2024 alone, we paid $11.2 billion to workers in nearly 100 currencies and provided healthcare and benefits to workers in 109 countries—ensuring people get paid and protected, no matter where they are.

As a Technical Support Specialist, you’ll be the bridge between frontline teams and engineering, ensuring customer satisfaction through efficient issue resolution. In this role, you’ll tackle complex technical challenges, refine escalation processes, and collaborate with global teams to deliver exceptional support.

• Efficiently work through tickets and escalations via Jira and Slack, operating at Deel Speed.
• Leverage strong technical skills to diagnose, troubleshoot, and resolve complex issues.
• Provide clear, concise, and actionable updates to internal teams about technical problems.
• Work closely with product, engineering, and other global teams to resolve escalations.
• Specialize in different business areas like Payroll and become a subject matter expert.
• Help refine processes to enhance operational efficiency and reduce repetitive escalations.
• Create and maintain knowledge base articles.
• Continually learn the Deel platform, keeping up to date with product features and changes.
• Achieve and exceed multiple performance‑related targets.
• Participate in ongoing product training and process improvement initiatives.

• 3+ years diagnosing and troubleshooting technical issues in a fast‑paced environment.
• 1+ year in Customer Support roles.
• Fluent in written and verbal English.
• Strong analytical skills, attention to detail, and proven track record of resolving technical issues.
• Experience using SQL, RESTful APIs and debugging tools (Postman, Chrome Dev Tools).
• Basic scripting knowledge (Python, Node.js) and ability to read code.
• Proficiency analyzing application logs with monitoring tools (Datadog, Splunk, New Relic).
• Familiarity with ticketing systems (Zendesk, Jira).
• Ability to explain technical concepts simply to non‑technical stakeholders.
• Initiative in identifying trends and process improvements.
• Remote‑work experience; independent, self‑motivated.
• Must be based within EMEA region.

We offer fair and competitive pay that meets you where you are, with scalable benefits, rewards, and perks reflecting our commitment to inclusivity and access for all.

• Stock grant opportunities dependent on role, employment status, and location.
• Additional perks and benefits based on employment status and country.
• Flexibility of remote work, including optional WeWork access.

Deel is an equal‑opportunity employer that values diversity and positively encourages applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics. Deel will provide accommodations on request throughout the recruitment, selection and assessment process for applicants with disabilities.

If you require accommodations, please inform our Talent Acquisition Team and a team member will be in touch to ensure your equal participation. For more information about our data protection practices, please visit our Privacy Policy. You can review the independent bias audit report covering our use of Covey here: