Field Service & Support Rep - South Region

Employer Industry: Medical Device Manufacturing

• Salary up to $109,200
• Eligible for short-term incentive through the Medtronic Incentive Plan (MIP)
• Comprehensive benefits package including health, dental, vision insurance, and tuition assistance
• Opportunity for career advancement in a leading global healthcare technology company
• Flexible remote work arrangement with significant travel to enhance collaboration
• Inclusive workplace culture that values diverse perspectives and fosters innovation

• Provide in-house repair service and technical support for Midas Rex drills to ensure customer satisfaction
• Act as a liaison between sales personnel and customers on technical issues, providing necessary technical data
• Travel to customer sites to deliver efficient repair and installation support within assigned areas
• Troubleshoot and diagnose malfunctions to minimize downtime and maintain product functionality
• Maintain accurate records of customer interactions, complaints, and resolutions within a complaint tracking system

• Bachelor's Degree
• Minimum of 2 years of relevant experience, or an advanced degree with 0 years of experience
• Strong communication skills to effectively liaise with customers and field partners
• Technical background with the ability to troubleshoot and maintain medical devices
• Ability to read and understand schematics and engineering drawings

• Previous experience as a Technician/Field Services in the medical device industry
• Familiarity with orthopedic anatomy, surgical protocols, and medical terminology
• Experience with commonly used test equipment, such as dosimeters and signal generators
• Knowledge of FDA regulations and compliance for medical devices
• Excellent analytical skills with the ability to convey complex technical issues simply

#Medical Devices #Healthcare Innovation #Career Growth #Remote Work #Diversity And Inclusion

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