Field Service & Support Rep - South Region

Employer Industry: Medical Device Technology

• Salary up to $109,200
• Eligible for the Medtronic Incentive Plan (MIP) as a short-term incentive
• Comprehensive benefits package including health, dental, and vision insurance, as well as tuition assistance
• Opportunity for career growth and development within a leading healthcare technology company
• Flexible remote work option with travel up to 75% for collaboration
• Inclusive company culture that values diverse perspectives and innovation

• Provide in-house repair service and on-site technical support without sales quotas
• Offer technical advice to customers, sales personnel, and healthcare professionals regarding product-related inquiries
• Act as a liaison between sales personnel and customers on technical issues
• Install, maintain, repair, and modify medical equipment and software at customer locations
• Lead and participate in technical repair and clinical training sessions

• Bachelor's Degree
• Minimum of 2 years of relevant experience, or an advanced degree with no experience
• Strong technology background and customer-centric mindset
• Excellent analytical and communication skills to convey complex technical information clearly
• Ability to troubleshoot and diagnose malfunctions efficiently

• Previous experience as a Technician/Field Services within the medical device industry
• Familiarity with orthopedic anatomy, surgical protocol, and medical terminology
• Ability to read and understand schematics and engineering drawings
• Knowledge of FDA regulations related to medical devices
• Familiarity with commonly used test equipment (e.g., dosimeters, power supplies)

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