Computer Operations Specialist

Salary Range: $46,000.00 To $61,000.00 Annually

The Computer Operator is responsible for performing a variety of computer operations tasks, including monitoring, maintaining, and operating computer systems and related peripheral equipment. The role also includes creating, maintaining, and updating operational documentation; executing ICs processing and nightly draws; and completing additional duties as assigned by the Data Center Operations Manager and Data Center Operations Coordinator.

The following duties are typical for this position. They are not intended to be exclusive or all-inclusive; other duties may be assigned as necessary.

Note:
This position requires flexibility and a willingness to adjust work hours or days as needed to maintain 24/7 staffing coverage. Weekend and holiday work is required.

• Operate the Georgia Lottery Corporation’s (GLC) host and network systems efficiently and effectively.
• Perform remote work tasks as needed and demonstrate proficiency in Microsoft Teams and other collaboration tools.
• Contribute to team goals by demonstrating initiative, reliability, and effective communication.
• Monitor the GLC network and related services to ensure optimal performance and system availability.
• Execute established procedures to identify, address, and elevate system or network issues to appropriate staff in a timely manner.
• Monitor and execute ICs production processing to ensure accuracy, integrity, and timely completion of daily workloads.
• Plan, prepare, document, and verify successful completion of daily ICs processes and drawing activities.
• Troubleshoot and report ICs production or processing issues to designated personnel for prompt resolution.
• Participate in testing and implementation of system, network, or software upgrades and modifications.
• Perform preventive maintenance on peripheral devices and other related equipment as required.
• Safely lift and carry up to 25 pounds of supplies or materials as needed.

• Associate degree in Computer Science, Information Systems, or a related field; an equivalent combination of education, training, and experience may be considered.
• One (1) to three (3) years of experience in computer operations, data center support, or systems monitoring.
• Working knowledge of Windows, Citrix, Share File, and Microsoft Office 365.
• Ability to follow detailed procedures accurately and work independently with minimal supervision.
• Strong analytical, problem-solving, and communication skills.
• Ability to work various night shifts, including weekends and holidays.

• Experience with ICs processing or lottery gaming system operations.
• Familiarity with data center infrastructure, server monitoring tools, and network troubleshooting.
• Experience working in a 24/7 data center or operations environment.
• Demonstrated ability to collaborate effectively with technical teams and management.