IT Operations Controller

£38,772 to £39,772 per year, 28.97% employer pension contributions

Contract Type:

Permanent

Hours:

Full time

Disability Confident:

Yes

Closing Date:

08/02/2026

IT Operations Controller Pay of £38,772, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work‑life balance.

Are you ready to be the first line of defence in protecting critical national digital services?

As an Associate IT Operations Controller, you'll join a 24/7 operations team responsible for monitoring systems and tooling that keep DWP's digital services stable, secure and available for millions of people across the UK. You'll thrive in a fast‑paced operational environment, working with vendor partners, internal teams and technical specialists to detect IT issues early, respond quickly, and help prevent service disruption.

If you're someone who loves problem‑solving, staying calm under pressure, and working collaboratively across technical teams, this could be the perfect next step in your IT operations career.

This role is based from either Newcastle or Manchester; the locations of our physical command centre.

Important:
This is a 24/7 shift role with a 20% shift allowance.

You’ll be required to work 14 shifts every 28 days/nights on a 12‑hour rota, rotating between days (07:00-19:00) and nights (19:00-07:00). DWP. Digital with Purpose.

We are looking for an Associate IT Operations Controller to join our community of tech experts in DWP Digital.

We're using fresh ideas and leading‑edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives.

DWP is the UK's largest government department.

We help people into work and make payments worth over £195bn a year to support and empower millions of people.

The scale of what we do is extraordinary, and our purpose is unique.

We’d love you to join us.

• Act as the first line of defence in detecting IT service issues before they impact users.
• Support the protection of critical DWP services used by millions of people.
• Safeguard sensitive information and maintain system integrity across complex networks and digital platforms.
• Monitor infrastructure and applications across data centre and cloud environments (AWS and Azure) using enterprise‑grade tooling.
• Follow event management processes, triage and categorise alerts, raise incidents, and provide initial diagnosis to minimise disruption.
• Collaborate with internal teams, external suppliers and 2nd/3rd‑line technical SMEs to drive timely resolution of issues.
• Provide batch monitoring, vulnerability management and operational security activities, helping drive improvements in performance, processes and user experience.
• Analyse patterns and trends, identifying opportunities for simplification with the aim of increasing efficiency.

• Experience working in a live IT operations environment, such as problem management, change management, incident management, monitoring, or event management.
• A background in first‑line command centre, service monitoring or incident resolution teams.
• Practical knowledge of monitoring tools such as BMC and Dynatrace (or similar enterprise monitoring tools).
• Understanding of IT infrastructure technologies, such as networks, servers (Wintel, Unix, Linux), storage platforms and databases.

• Hybrid Working:
  You’ll work a hybrid model, spending some time working at home and some time collaborating face‑to‑face in a hub.
• Pay: £38,772 per annum.
• Pension:
  Employer contributions worth 28.97%, up to £11,241 per year.
• Holidays: A generous leave package starting at 24 days and rising to 26 days after one year.
• Flexi‑time:
  Up to 3 extra days off a month.
• Public holidays included.
• Flexible working including flexible hours and flex‑friendly policies.
• Time off volunteering and charitable giving.
• 'I Can Be Me in DWP' programme for authenticity at work.
• Discounts and savings on shopping, fun days out and more.
• Interest‑free loans to buy a bike or a season ticket.
• Sports and social activities.
• Professional development, coaching, mentoring and career progression opportunities.
• Award‑winning environment and culture: DWP recognised as 2024 Diversity Employer of the Year, Diverse and Inclusive Leadership winner, Best Place to Work in Digital, recognized as one of the best public sector employers at the Women in Tech Employer Awards.

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Proud member of the Disability Confident employer scheme.

Jobs are provided by the Find a Job Service from the Department for Work and Pensions (DWP).