Systems Support & Process Improvement Analyst

Systems Support & Process Improvement Analyst

Location:

Remote (Home Based UK)

Working Hours:

This is a UK-based role supporting US stakeholders. Flexibility to accommodate US time zones is required from time to time, balanced with a flexible and outcome-focused approach to working hours.

Employment Status:
Full-Time

Salary:
Competitive (DOE)

We were looking for a proven and experienced Systems Support & Process Improvement Analyst to join our established and growing branded merchandise provider operating within the US collegiate market.

The Systems Support & Process Improvement Analyst is responsible for improving operational efficiency and supporting the company’s key business systems especially Acumatica ERP, Hub Spot CRM, and our point-of-sale (POS) system in a retail environment. This position focuses on developing and implementing process improvements across departments while also serving as second-line system support, managing escalated issues through Hub Spots ticketing system.

This role works closely with store managers, the operations team, and accounting to troubleshoot and resolve inventory, workflow, and system issues related to Acumatica and our POS. The ideal candidate combines strong technical aptitude, business process understanding, and foundational finance and accounting knowledge to ensure systems functionality.